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Run Time: 36:03
in On Point

“Our Best Year Ever, and We’re in Pajamas”

How was the 2020 performance for independent agency Ericson Insurance? "Our best year ever," says principal Spencer Houldin. "And we're doing it in our pajamas." You'll enjoy this recording as Spencer walks us through a number of steps the agency took to maintain and even improve the employee culture. From closing offices permanently to daily video calls to social events to including carrier reps to prospecting to hiring new employees to leveraging technology - you'll come away with management ideas you can apply to your own business during the pandemic. In repeated surveys, Ericson employees and customers report they're super happy with remote work. Spencer, who is past chair of the national Big "I," calls on his peers to trust that good employees can get the job done without commuting to an office.

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