Insurance Journal

Inside Today’s Claims Departments: Caseloads, Culture, and Change

Ashley Waldrop — Thu, 12 Mar 2026 10:00:22 +0000

A behind-the-scenes look at how claims organizations are using data, training, and teamwork to balance caseloads, manage rising litigation pressures, and support adjusters in a rapidly evolving claims environment. To watch the full interview with Claims Journal’s Don Jergler and Broadspire’s Rob Evans visit https://www.insurancejournal.tv/videos/26270/

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Cloud Dependency in 2026: Bigger Infrastructure, Bigger Consequences | Risky Future Event

Ashley Waldrop — Tue, 10 Mar 2026 10:00:10 +0000

With continued migration to hyperscale cloud platforms, outages caused by configuration mistakes, system overload, or authentication failures now carry the potential for regional, or even national, business disruption. Watch this clip with Insurance Journal’s Allen Laman as he talks with Oli Thordarson, Founder, President and CEO of Alvaka about the consequences of cloud outages. To watch the full interview visit https://www.insurancejournal.com/research/research/risky-future-event-protecting-insureds-when-the-cloud-goes-dark/

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‘Scrappy’ Learner Champions AI in Claims

Ashley Waldrop — Mon, 09 Mar 2026 10:00:20 +0000

Here’s an engaging chat with Heather Wilson, who challenged herself early to grow in her career—starting with Girl Scout cookie sales in grade school. Then, professional work beginning as a teenager in health care and financial services consulting in Japan and Russia launched a tech career. “I was just mesmerized” by data, she says. “I had a knack for language and…data was a language to me. I had an epiphany, and it was: This is the future. Not just for financial services, but for every industry.” Today, Heather is CEO of CLARA Analytics. The firm provides AI-driven models for carriers and self-insured firms to improve back-to-work and litigation reduction in BI claims. The claims process will improve, she says. Today, the adjuster’s load is very task oriented and administrative. “We will see AI take those over. Then the adjuster can really spend time with the patient and gain trust…” Heather says the insurance business doesn’t get enough credit for adopting change. “I find insurance executives are right there with other industries. They’re in their labs trying new things. All of them are just trying to figure it out, given the environments they’ve inherited…” In the same way she was mentored by teachers and bosses, Heather outlines some advice for young professionals: “You are going to have to do some grunt work and be scrappy at times. Learn the details. Have a work ethic. Be the eager beaver, be a listener and learner. Sign up for more, go the extra mile. Attitude is so worth it.”

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What Is Parametric Insurance and Why Is It Different From Traditional Coverage? | IJA Aftershow: Joe Harrington

Ashley Waldrop — Thu, 05 Mar 2026 22:02:52 +0000

Parametric insurance provides faster financial relief by paying out when predefined events or data triggers occur, expanding risk coverage beyond traditional indemnity-based insurance models. Watch this Aftershow episode as host George Jack talks with Joe Harrington about his latest class on parametric insurance.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/parametric-risk-contracts-not-your-traditional-insurance-product

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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EP. 06: Making The Most of Technologies And Trends Impacting Adjusters

Ashley Waldrop — Thu, 05 Mar 2026 10:00:43 +0000

Being “really intentional” about ensuring that companies are using artificial intelligence to actually helping adjusters and not hindering their work or replacing them should be the ultimate goal of new technology adoption. That’s according to Rob Evans, director of claim process technology with Broadspire. Evans, who’s been in claims for more than 25 years, spoke about everything from the benefit of litigation prediction models to AI notifications to the retirement cliff to balancing adjuster workloads in the latest podcast episode with Claims Journal’s Don Jergler!

This episode is brought to you by Eagleview. Eagleview offers accurate roof and wall measurements, over 100 property data attributes and high-resolution aerial images to help adjusters process claims accurately and quickly. Learn how Eagleview helps property adjusters reduce cycle times and close more claims by visiting eagleview.com/insurance.

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AI Is Supercharging Ransomware. Is Cyber Insurance at Risk?

Ashley Waldrop — Wed, 04 Mar 2026 10:00:05 +0000

Beazley’s Head of U.S. Cyber, Melissa Carmichael, breaks down the mounting pressures in the 2026 cyber insurance market and explains how insurers are balancing profitability, coverage, and emerging risk with Insuring Cyber Podcast host Elizabeth Blosfield. To watch the full interview with Melissa, visit https://www.insurancejournal.tv/videos/26356/

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What Happens When the Cloud Fails? | Risky Future Event

Ashley Waldrop — Tue, 03 Mar 2026 10:00:55 +0000

Deb Dioguardi, EVP, Professional Lines National Practice Leader at Jencap, talks with Insurance Journal’s Allen Laman about how clients were hit by major outages, and why the ripple effects went far beyond temporary downtime. To watch the full interview from this Risky Future Event on Cyber, visit https://www.insurancejournal.com/research/research/risky-future-event-protecting-insureds-when-the-cloud-goes-dark/

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Put Your Product in Front of Insurance Decision-Makers with Demo Days!

Ashley Waldrop — Thu, 26 Feb 2026 19:36:56 +0000

Ready to showcase your solution to an audience that’s actively looking for innovation? Our Demo Days connect forward-thinking insurance professionals, like carriers, MGAs, agents, claims leaders, and risk managers, with the tools reshaping the industry. Partner with us to demo your product live, highlight real-world use cases, and position your brand as a trusted solution in front of engaged, qualified decision-makers. For more information visit https://riskyfuture.com/demo-days

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EP. 111: Navigating AI-Driven Risk and Cyber Market Pressure in 2026

Ashley Waldrop — Wed, 25 Feb 2026 10:00:35 +0000

In this episode of The Insuring Cyber Podcast, Beazley’s Head of US Cyber Melissa Carmichael discusses the mounting pressures shaping the cyber insurance market as it heads into 2026, including low pricing, rising ransomware severity, and the accelerating influence of artificial intelligence. She explains how Beazley is balancing profitability with broader coverage while using long-term claims data to guide underwriting discipline. Check it out!

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Underwrite People First and Foremost

Ashley Waldrop — Mon, 23 Feb 2026 10:00:58 +0000

We check in with Joe Zuk, an insuretech guru with private equity firm Altamont Capital Partners. It’s an “exciting” time to evaluate new and established firms, he says. After a bit of a lull in insuretech chatter over the last few years, “Now we’re seeing a resurgence.” Joe outlines several categories of action: Augmented underwriting vendors using third-party data to bring risk fidelity and granularity in underwriting and claims. Data organizers using large language models to organize foundational data in the insurance value chain. Predictive AI in climate, weather tech and liability. Category disruptors working to upset the value chain in going direct to consumer or truncating the value chain with AI or other technology. And the MGA and program sectors remain hot. At the same time, AI is not a panacea, Joe cautions. “We still work in a heavily regulated industry… A lot of folks are saying lets slap AI onto everything and surely that’ll be the fix. I’m really worried about a loss of institutional knowledge and foundational and fundamental skills in underwriting, risk selection, aggregation management and claims. And let’s not forget the relationship aspect of it.” In his PE work, Joe likes to “underwrite people first and foremost” when choosing where to invest in firms. He loves insurance. “I get to never be bored. I get to challenge my mind to solve problems daily. I see it as a big puzzle. It’s a very addicting and fun industry.”

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When the Cloud Fails: Protecting Insureds in a Third-Party Outage Crisis

Ashley Waldrop — Fri, 20 Feb 2026 22:55:22 +0000

After major cloud outages brought businesses to a halt in 2025, insurers and risk managers are rethinking how cyber policies respond to third-party vendor failures. In this Risky Future webinar, moderator Allen Laman joins leading cyber risk experts to unpack coverage gaps, underwriting challenges, and evolving claims strategies—offering practical guidance to help insurance professionals prevent disputes and better protect clients when the cloud goes dark. Guests include Deborah Dioguardi, EVP, Professional Lines National Practice Leader at Jencap, Oli Thordarson, the Founder, President and CEO of Alvaka, and Si West, Director of Customer Engagement at Resilience.

To view the on-demand video, visit https://www.insurancejournal.com/research/research/risky-future-event-protecting-insureds-when-the-cloud-goes-dark/

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Inside ISO Updates: Timing, Trends & Coverage Gaps | IJA Aftershow: Casey Roberts

Ashley Waldrop — Thu, 19 Feb 2026 21:29:58 +0000

In this Academy of Insurance Aftershow, George Jack talks with Patrick Wraight and Casey Roberts as they review the latest class about ISO updates. They explore the purpose and limitations of the newer Micro BOP, and a small preview of the upcoming Part II of their deep dive into recent coverage changes.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/iso-business-owners-program-changes-what-you-need-to-know

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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Autonomous Vehicles: Innovation, Liability & the Long Road Ahead | IJA Aftershow: Brenda Wells

Ashley Waldrop — Thu, 12 Feb 2026 22:02:57 +0000

From distracted driving and accident causation to DIY retrofits and generational adoption trends, this discussion unpacks the risks, benefits, and insurance implications of self-driving technology. Watch this Aftershow episode with hosts George and Patrick as they talk with Brenda Wells about her latest class: “Who’s Driving This? Where Are We Going with Autonomous Vehicles?” To watch the full class visit https://www.ijacademy.com/who-s-driving-this-where-are-we-going-with-autonomous-vehicles

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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Runaway Jury Awards: The Rise of Nuclear Verdicts

Ashley Waldrop — Thu, 12 Feb 2026 10:00:37 +0000

Nuclear verdicts are runaway jury awards that far exceed economic damages, driven by social inflation, emotional storytelling, corporate distrust, and juries’ growing willingness to punish perceived misconduct. Watch this clip from the latest Expert Viewpoints as Claims Journal’s Allen Laman talks with Pragatee Dhakal, Director of Product Strategy and Enablement at CLARA Analytics.

To view the full interview visit https://www.insurancejournal.tv/videos/26283/

To read more Expert Viewpoints, visit https://www.claimsjournal.com/expert-viewpoints/

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Work is Not Meant to Love You

Ashley Waldrop — Mon, 09 Feb 2026 10:00:22 +0000

Imagine a world where we all loved our work. And work loved us back! Okay, that’s just not gonna happen, says professional development and executive coach Jenn Urso. And this is okay, because employees and employers still can reach a peaceful coexistence and understanding amidst a stressed-out world. On this engaging conversation Jenn unpacks lots of insight for improving work focus, productivity and personal happiness, which are tightly connected. Jenn built her company, The Leadership Project, after a six-month sabbatical traveling the world. During her time abroad she learned that people in all cultures and countries share a deep connection with their work; and, simultaneously, they feel “frustrated and burned out and swallowed up by work.” Jenn believes that “work is not meant to love you.” A profit-making organization doesn’t always align with many employees’ yearn for warm-and-fuzzy emotional connections. Over the last 100 years, and evolving more recently, “work originally was about survival, and then stability, status, self-actualization, and now a state of stress,” Jenn says. Listen as this leader whisperer outlines what we can do about the stress, with On Point host Peter van Aartrijk!

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Navigating AI, Ethics, and Accountability | IJA Aftershow: Heather Blevins

Ashley Waldrop — Fri, 06 Feb 2026 00:18:35 +0000

A candid after-show conversation with George Jack, Patrick Wraight and instructor Heather Blevins explore how AI is transforming insurance claims, why human oversight and ethical guardrails still matter, and how professionals must up-skill to responsibly navigate a fast-moving regulatory and technological landscape.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/ethics-frontier-navigating-ai-and-claims-in-the-age-of-complexity

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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Expert Shares How Nuclear Verdicts Are Impacting Insurers

Ashley Waldrop — Thu, 05 Feb 2026 10:00:07 +0000

In this installment of the Expert Viewpoint video series, Pragatee Dhakal, Director of Product Strategy and Enablement at CLARA Analytics, explains how nuclear verdicts are becoming more frequent—and reshaping claims strategies with Claims Journal’s Allen Laman.

To read more Expert Viewpoints, visit https://www.claimsjournal.com/expert-viewpoints/

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Guaranteeing Property Insurance Cost

Ashley Waldrop — Mon, 26 Jan 2026 10:00:38 +0000

When the insurance market gets tough—and it has been in recent years—the entrepreneurs get going. New products, new coverage alternatives and new service bolt-ons are created. Dylan DiMarchi is in the middle of it. He emerged from the real estate world, frustrated with the unpredictable cost of insurance, and developed Premium Lock, which guarantees insurance cost on a property for up to three years. “If a fixed-rate 30-year mortgage is a thing, why not at least a three-year guarantee for an insurance policy?” he says. Premium Lock is not insurance per se. Customers pay an average of $20 per month and are reimbursed if premiums rise over the agreed amount. His firm reviews a number of sources to predict how every carrier will price every piece of property in the U.S. That includes macro-economic factors like construction cost inflation, carrier profitability, regulatory behavior, and weather dynamics. Dylan believes Premium Lock is educating consumers on the impact of climate change. He also credits his fellow insuretech founders who are working to prevent property losses, such as fortifying homes. “Right now it’s expensive to do, but I have hope that carriers will show real financial ROI” on investments in mitigating property risks,” he says. Listen to this new On Point episode with host Peter van Aartrijk today!

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EP. 104: 280E Is Key to Understanding Impact of Federal Shift on Cannabis

Ashley Waldrop — Thu, 22 Jan 2026 10:00:55 +0000

The effects of the change in the federal stance on the scheduling status of cannabis may have many impacts on what insurers and those who service the industry do. However, if you don’t know what it means for the 280E tax code and the changes that may follow, then you should pay attention to what Griffin Basden has been talking about to clients following a December 2025 presidential executive order to expedite rescheduling. Basden with AlphaRoot talked about the changes for this episode of the podcast with host Don Jergler.

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Why Satellite Pollution Is Becoming a Real Risk | IJA Aftershow: Brenda Wells

Ashley Waldrop — Thu, 15 Jan 2026 23:11:26 +0000

In this Academy of Insurance Aftershow, Dr. Brenda Wells breaks down the growing problem of satellite pollution, exploring how crowded orbits, rising debris, and limited regulation are creating new risks for global communications, security, and the future of space activity. Check out this new episode of the Aftershow with co-hosts George Jack and Patrick Wraight!

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/space-needs-spring-cleaning-the-growing-problem-of-satellite-pollution
Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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The Growing Reform Movement Taking on Today’s Litigation Environment | Risky Future Summit

Ashley Waldrop — Tue, 13 Jan 2026 10:00:06 +0000

Industry leaders break down how coordinated plaintiff strategies, third-party litigation funding, and uneven disclosure rules are driving renewed efforts for state and federal tort reform and why transparency is becoming the central battleground. To watch the full panel session from the summit with hosts Allen Laman and Ezra Amacher, with expert Dave Arick of Sedgwick visit riskyfuture.com

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Up Your Sales Game

Ashley Waldrop — Mon, 12 Jan 2026 10:00:57 +0000

Happy New Year, On Point Nation! Let’s start with a fresh look on improving your sales techniques. Let’s face it: We are all in sales in some way, right? And our guest Amy Reczek is a terrific sales coach. On this recording Amy unveils some techniques she discovered herself along the way as a trainer and speaker. Your posture, what you’re doing with your hands and eye contact are three critical nonverbal tools to master, she outlines. People buy from people, and not from companies, she adds. They are looking for people they can emotionally connect with. “Don’t pack in a lot of words,” Amy advises. “Ask more questions like, ‘Tell me about X?’ They answer. Then you say, ‘Can you tell me more about X? And about this?’ Stay with the client. Ask ‘why’ multiple times. You are gaining knowledge. Don’t flip right to the solution. Sit with the client more to really discover what’s happening. All value is what really matters to the client; it has nothing to do with you. We need to listen more on that.” Bonus: Amy outlines a number of sales-killing words we typically say and write. “Just checking in…” and “Just following up…” are, well, “just” two of them!

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Emerging EPLI Risks for 2026: What Employers Need to Watch Now | Aftershow: Casey Roberts

Ashley Waldrop — Thu, 08 Jan 2026 22:36:34 +0000

A timely conversation with Aftershow Host George Jack and instructor Casey Roberts on how emerging risks like AI in hiring, cannabis policies, biometric data, and remote-work monitoring are reshaping EPLI exposure for employers heading into 2026.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/emerging-epli-risks

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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What Really Defines a Nuclear Verdict (And Why the Dollar Amount Keeps Moving) | Risky Future Summit

Ashley Waldrop — Tue, 06 Jan 2026 10:00:27 +0000

Industry experts break down why nuclear verdicts aren’t defined by a fixed dollar amount anymore, but by verdicts that are wildly disproportionate to the facts—making social inflation a risk everyone now shares. Watch this sneak peek into an interview from the Risky Future Summit with hosts Ezra Amacher and Allen Laman and Ashley Fetyko of Tyson & Mendes. To view the full session visit riskyfuture.com

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Why D&O Settlements Are Reshaping Capacity, Pricing, and Broker Strategy | Risky Future Summit

Ashley Waldrop — Tue, 30 Dec 2025 10:00:49 +0000

Massive securities class action settlements—not trial verdicts—are driving billions in D&O losses, pushing the market out of a soft cycle and into stabilization that’s reshaping capacity, pricing, and retentions for brokers and policyholders alike. Watch this clip from the Risky Future Summit with hosts Allen Laman and Ezra Amacher as they talk with Teresa Milano of Lockton. To watch this session and more videos from the Risky Future summit, visit riskyfuture.com

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Wildfires, Lawsuits, AI, and M&A: A Look Back at Insurance in 2025 | The Insurance Wrap-Up

Ashley Waldrop — Sat, 27 Dec 2025 10:00:49 +0000

Insurance Journal recaps the biggest stories of 2025, from record-breaking wildfires and climate losses to broker mega-deals, litigation reform, cyber threats, AI-driven layoffs, and signs of recovery in key insurance markets heading into 2026. Watch this end-of-year exclusive with Carrier Management’s Elizabeth Blosfield, Insurance Journal’s Ezra Amacher, and Insurance Journal’s Allen Laman! Catch up on all of the Insurance Wrap Up episodes at https://www.insurancejournal.tv/channels/the-insurance-wrap-up/

Top Insurance Journal News of 2025:
1. Brown & Brown to Acquire Risk Strategies, One80 Parent for $9.8 Billion https://www.insurancejournal.com/news/national/2025/06/10/826916.htm
2. California Wildfires Will Likely Lead to Large Economic and Insured Losses https://www.insurancejournal.com/news/west/2025/01/08/807438.htm
3. As in Florida, Georgia Saw Big Jump in Lawsuits Ahead of Major Litigation Limits
https://www.insurancejournal.com/news/southeast/2025/11/10/846976.htm
4. Deadly Floods Reinforce Texas’ Challenge as Crisis Epicenter
https://www.insurancejournal.com/news/southcentral/2025/07/07/830367.htm
5. Can a More Unified Front Be Formed Against Legal System Abuse?
https://www.insurancejournal.com/news/national/2025/10/17/843927.htm
6. With Uber Boost, Group Seeks Reforms to Lower New York’s High Insurance Costs
https://www.insurancejournal.com/news/east/2025/01/15/808302.htm
7. Don’t Look Now, But Citizens Is No Longer the Largest Property Insurer in Florida
https://www.insurancejournal.com/news/southeast/2025/11/03/846101.htm
8. Jamaica Catastrophe Bond Has Now Triggered, Government Says
https://www.insurancejournal.com/news/international/2025/11/03/846093.htm
9. Acrisure to Lay Off 400 Employees, Citing Tech Advancements and AI Integration
https://www.insurancejournal.com/news/midwest/2025/10/08/843154.htm
10. Marsh Sues Aon, Ex-Team Leader Over Exit of 20 Construction Surety Employees
https://www.insurancejournal.com/news/national/2025/04/22/820698.htm
11. Erie and Philadelphia Insurance Still Working on Restoring Their Networks
https://www.insurancejournal.com/news/east/2025/06/16/827897.htm
12. Tariffs Will Negatively Affect Insurance Industry, Says AM Best
https://www.insurancejournal.com/news/national/2025/03/06/814597.htm

The post Wildfires, Lawsuits, AI, and M&A: A Look Back at Insurance in 2025 | The Insurance Wrap-Up appeared first on Insurance Journal TV.

Inside the 2025 Claims Digital Experience Study

Ashley Waldrop — Tue, 23 Dec 2025 10:01:30 +0000

A deep dive into JD Power’s 2025 Claims Digital Experience Study, revealing how customers use digital tools during the claims process and what makes those channels clear, helpful, and easy to use.

To watch the full episode with host Don Jergler and J.D. Power’s Mark Garrett visit https://www.insurancejournal.tv/videos/26137/

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How Video Evidence Is Cutting Claims Costs Before They Spiral | Risky Future Summit

Ashley Waldrop — Tue, 23 Dec 2025 10:00:25 +0000

Dashcam and video technology are helping claims teams assess liability faster, reduce cycle time and payouts, and ultimately drive more favorable renewal outcomes for insureds. Watch this clip from the Risky Future Summit with Insurance Journal host Chad Hemenway and Mario Brown-Westbrook of Nirvana. To watch more of this session and others, visit riskyfuture.com

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Turn Your Insurance Event Into a Yacht-Rock Party

Ashley Waldrop — Thu, 18 Dec 2025 10:01:08 +0000

Insurance George and the Commercial Lines Cabanamen bring yacht-rock energy, hilarious insurance-themed hits, and full crowd participation to create an unforgettable event experience. With sing-along songs, big laughs, and nonstop fun, this is how insurance events become the ones everyone talks about.

Want to book or have questions? Email gjack@ijacademy.com for more information!

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From Data to Decisions: What Experts Say Will Shape Insurance Next | ITC Vegas

Ashley Waldrop — Thu, 18 Dec 2025 10:00:03 +0000

Larissa Bedgood of PGM Solutions talks with Insurance Journal’s Allen Laman at ITC Las Vegas about how AI, data innovation, and shared challenges are rapidly reshaping claims, underwriting, … Read More »

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How Digital Supply Chains Became Prime Cyber Targets | Risky Future Summit

Ashley Waldrop — Tue, 16 Dec 2025 10:01:39 +0000

Modern supply chains have grown so complex and digital-heavy that they’ve become prime targets for nation-state and criminal cyberattacks, creating a new era of third-party and geopolitical cyber risk. Watch this clip from this year’s Risky Future Summit, with host Elizabeth Blosfield of Carrier Management, and Bob Kolasky of Exiger!

To watch all of the summit videos, visit https://riskyfuture.com/

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EP. 05: Digital Claims Experience Still A Work in Progress, But Pointing Up

Ashley Waldrop — Tue, 16 Dec 2025 10:00:25 +0000

Claims functionality in mobile apps is one of the biggest investment areas for carriers, which are seeing the fruits those investments continue to grow. New data show that customers using these digital claims reporting tools are more satisfied with the process. We spoke with Mark Garrett with J.D. Power about the intelligence firm’s new Claims Digital Experience study to see what they found and what these numbers tell us.

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Risky Future Demo Day Series 2026: Where Insurance Innovation Takes the Stage

Ashley Waldrop — Mon, 15 Dec 2025 19:30:17 +0000

Get ready for a full year of fast-paced, vendor-powered innovation as Insurance Journal, Carrier Management, and Claims Journal bring you the entire 2026 Risky Future Demo Day lineup. From AI tools for MGAs and retail agents to geospatial intelligence, cyber risk, embedded insurance, fraud detection, underwriting tech, chatbots, data tools, and more, every session spotlights real product demos—not sales pitches—from the companies redefining insurance workflows. Mark your calendar and jump in live to see what’s new, what’s next, and what your team can start using right now to level up operations throughout 2026. Visit riskyfuture.com/demo-days for more details!

View past Demo Day full broadcasts here:
AI Tools for Retail Agents Demo Day: https://riskyfuture.com/agents
AI Tools for MGAs Demo Day: https://riskyfuture.com/mgas
Homeowners Data + AI Demo Day: https://riskyfuture.com/homeowners

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The Tech Shifts Reshaping Insurance | ITC Las Vegas

Ashley Waldrop — Fri, 12 Dec 2025 10:00:35 +0000

A look at how rapid shifts from cloud to native AI (and soon quantum computing) are transforming InsurTech—and how industry pros can keep pace. Watch this clip from … Read More »

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Microplastics, PFAS & Climate: The Risks Shaping 2026 Coverage | IJA Aftershow: Brenda Wells

Ashley Waldrop — Thu, 11 Dec 2025 22:44:07 +0000

A wide-ranging conversation unpacking the biggest risks facing 2026—climate change, PFAS, microplastics, and litigation funding—and how their long-tail impacts will shape people, policy, and the insurance industry. Watch this new aftershow episode with George and Patrick as they talk with Brenda Wells about the latest class.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/top-risks-to-watch-in-2026

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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Turning Vendor Threats Into Real Risk Intelligence | Risky Future Summit

Ashley Waldrop — Thu, 11 Dec 2025 10:00:56 +0000

CyberCube transforms raw vendor threat data into financially grounded insights that help insurers spot concentration risk, model correlated losses, and strengthen their book against high-impact third-party compromises. Watch this sneak peek of the exclusive interview with Carrier Management Deputy Editor Elizabeth Blosfield and CyberCube’s William Altman. To watch all the sessions from the summit, visit riskyfuture.com

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Cracking the Code: How AI Turns Messy Insurance Docs into Underwriting Gold

Ashley Waldrop — Wed, 10 Dec 2025 10:00:50 +0000

In this episode preview with Kasey Roh, the U.S. CEO of Upstage AI, Kasey breaks down how AI-powered document intelligence handles messy loss runs and inconsistent supplemental applications, giving carriers a major speed and accuracy advantage in underwriting.

Watch the full episode with Carrier Management’s Elizabeth Blosfield as host of the Insuring Cyber Podcast at https://www.insurancejournal.tv/videos/26109/
To view all of the podcast episodes visit https://www.insurancejournal.tv/channels/insuringcyber/

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The Future of Agency Workflows—Live AI Demos You Can’t Miss

Ashley Waldrop — Tue, 09 Dec 2025 17:34:50 +0000

https://riskyfuture.com/agents
A rapid-fire live demo event where top AI innovators show retail agents the tools that will streamline workflows, boost productivity, and drive more revenue in 2025 and beyond. Register today at https://riskyfuture.com/agents

#AIDemoDay #RetailAgents #InsurTechLive #InsuranceInnovation

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Tech That Lets Adjusters Breathe | ITC Las Vegas

Ashley Waldrop — Tue, 09 Dec 2025 10:00:57 +0000

Automation is clearing away the busywork in claims and underwriting so frontline insurance pros can focus on real customer needs, not seventeen open tabs. Watch this interview with Insurance Journal’s Allen Laman and Kelly Clayton, Technology Alliance Manager at Guidewire Software, at ITC conference in Las Vegas.

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Beyond the Label: ECU Students Take On Ultra-Processed Food Risks | IJA Aftershow: Brenda Wells & ECU

Ashley Waldrop — Mon, 08 Dec 2025 22:05:24 +0000

A group of ECU students, led by Dr. Brenda Wells, presents a capstone project on the hidden risks of ultra-processed foods—exploring legal, health, and insurance implications while gaining real-world public-speaking experience.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/beyond-the-label-the-hidden-dangers-of-ultra-processed-foods

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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EP. 16: The Whopper Lawsuit, Pineapple Drama & Insurance Legends Unite

Ashley Waldrop — Mon, 08 Dec 2025 19:42:53 +0000

Join our Golfertainment hosts George Jack, Patrick Wraight, and Kevin Amrhein alongside special guest Frank Pennachio—Florida insurance pro, author, Tampa Bay Rays fan, and all-around great conversationalist—as they dive into a festive mix of holiday cheer, standout insurance cases, and bold predictions for the year ahead. Frank brings wisdom, big personality, and plenty of laughs as the crew unpacks what’s shaping the industry and what could be coming next. Plus, expect a little golf banter woven throughout. It’s a spirited, can’t-miss conversation happening now!
To watch more Golfertainment episodes visit https://www.insurancejournal.tv/channels/golfertainment/

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‘Authenticity Travels Well’

Ashley Waldrop — Mon, 08 Dec 2025 10:00:46 +0000

Jennifer Palmieri is chief people officer at Westfield, which certainly isn’t a regional p/c carrier anymore. She has witnessed growth in specialty lines and international risks. It’s nearing $5 billion in revenues and 4,000 employees. We checked in with Jen on how human resource strategies are playing out. “My leadership philosophy centers on authenticity, shared accountability and purpose,” she says. “That means being able to lead with transparency and deeply listening. And to really understand what motivates people. When that happens, you see people flourish and develop and transform companies, businesses, cultures in an exceptional way.” Listening is something Jen prioritizes daily. “We live in a highly distracted world. One thing I learned early in my career — and it’s an old leadership philosophy — is, ‘Be here now.’” The employer brand is on her mind as well, especially with talent needs and expectations differing by region. “Employer branding in a competitive talent market obviously is essential. We like to reflect on our purpose. Being authentic — that travels well.” With five generations working side-by-side, she notes that “each brings something valuable. Boomers have deep experience and history and perspective. Younger people are highly digital and focused on flexibility. How do we create a culture that honors the differences and… creates something that we can all harness together?” So Westfield fosters mentorship across generations. Finally, Jen advises younger professionals: “Be more curious, ask more questions, ask more about ‘the why.’ Be more thoughtful and intentional about your work.”

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Zombie Accounts, Broken Surplus, and the 2026 Forecast | IJA Aftershow: Chris Burand

Ashley Waldrop — Thu, 04 Dec 2025 22:20:50 +0000

In this Academy aftershow, George and Patrick talk with this week’s instructor, Chris Burand, about identifying weak carriers, understanding industry missteps, and why intangible assets may determine what happens next in 2026.

Watch the full Academy of Insurance class that’s discussed in the aftershow: Predicting 2026: Capacity, Competition, and Catastrophe at https://www.ijacademy.com/predicting-2026-capacity-competition-and-catastrophe

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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EP. 103: What Insurers Should Know About Banking for Cannabis Companies

Ashley Waldrop — Thu, 04 Dec 2025 10:00:22 +0000

Banking in the cannabis industry is a niche that few people may understand. It’s not without risk, but there are hundreds of banks offering their services to cannabis operators. In our latest episode, we talk to specialty banker Peter Su with First Central Savings bank about cannabis banking and what insurance and claims professionals should know about it. Listen to this interview with Insurance Journal’s Don Jergler and Peter Su with First Central Savings!

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Why Third-Party Risk Is Bigger Than Ever | Risky Future Summit

Ashley Waldrop — Wed, 03 Dec 2025 10:02:31 +0000

Organizations and insurers must adopt a shared, structured third-party risk strategy—balancing centralized oversight with decentralized responsibility—because modern vendor, cloud, and software-supply-chain exposures are too massive and interconnected for any single team to manage alone. Check out this sneak peek from the Risky Future Summit! To watch the full interview with Carrier Management’s Elizabeth Blosfield and Aspen Insurance’s Mike Rastigue visit https://riskyfuture.com/

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EP. 110: Solving Insurance’s ‘Document Chaos’ with Agentic AI

Ashley Waldrop — Wed, 03 Dec 2025 10:00:53 +0000

In this episode of The Insuring Cyber Podcast, Kasey Roh, U.S. CEO of Upstage AI, discusses how AI is transforming some of the most complex and time-consuming workflows in insurance. Kasey breaks down how Upstage’s document intelligence technology is aiming to reshape underwriting and claims operations, as well as the evolving balance between human expertise and automation. Check it out!

This episode is brought to you by RPS. RPS helps brokers drive client success in the E&S space. See how RPS delivers tailored, data-driven insurance, benefits and underwriting solutions at RPSins.com.

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Why AI Will Transform Underwriting and Claims Faster Than Expected | ITC Las Vegas

Ashley Waldrop — Tue, 02 Dec 2025 10:00:33 +0000

AI is shifting from a hype buzzword to a true digital coworker that automates the tedious work, elevates human decision-making, and fundamentally changes how insurers handle claims, underwriting, and core system workflows. Watch this interview with Insurance Journal’s Allen Laman and Tyler Jones of Duck Creek Technologies at ITC Las Vegas.

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How CISA Data Is Shaping Smarter Cyber Risk Decisions

Ashley Waldrop — Wed, 26 Nov 2025 10:01:12 +0000

CISA’s threat data helps companies and insurers sharpen their cyber-risk strategies by sharing real-time insights on attack patterns, emerging threats, and proactive defense tactics. Watch this sneak peek at the Insuring Cyber Podcast with host Elizabeth Blosfield and guest Brent Rieth of Aon – to watch the full interview visit https://www.insurancejournal.tv/videos/26052/

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How Tech-Native Carriers Are Forcing Legacy Insurance to Pivot | ITC Vegas

Ashley Waldrop — Wed, 26 Nov 2025 10:00:08 +0000

Next Insurance breaks down how being born digital lets them move faster on AI, automation, and instant quoting while legacy carriers race to catch up in a market where tech-savvy consumers expect speed, clarity, and smarter insurance experiences. Watch this interview with Insurance Journal’s Allen Laman and Next Insurance’s Albert Clark-Castaneda at ITC Las Vegas.

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Modeling Climate Risk from Assets to Supply Chains | Risky Future Summit

Ashley Waldrop — Tue, 25 Nov 2025 10:01:54 +0000

The discussion explores how organizations should assess climate risk at both the asset and system level—factoring in emergency-response limitations, infrastructure failures, and supply-chain disruptions—while prioritizing resilience investments that deliver multiple co-benefits. Watch this interview with Insurance Journal’s Vice President of Content Andrea Wells and Marsh’s Amy Barnes at this year’s Risky Future Summit!

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