Podcasts - Insurance Journal

No MFA? A Cyber Attack Could Leave Your Business Uninsured

Ashley Waldrop — Wed, 29 Jul 2026 10:00:40 +0000

Learn how failing to meet multi-factor authentication (MFA) requirements can jeopardize cyber insurance claims and why many small businesses remain financially vulnerable to costly cyber breaches. To view more from this interview with host Elizabeth Blosfield, watch the full episode with Alvito Vaz, executive director of ID Federation here https://www.insurancejournal.tv/videos/26818/

The post No MFA? A Cyber Attack Could Leave Your Business Uninsured appeared first on Insurance Journal TV.

Why Public Adjusters Are Facing Growing Scrutiny Across the Insurance Industry

Ashley Waldrop — Thu, 23 Jul 2026 10:00:07 +0000

Industry experts discuss how misconduct by a small number of public adjusters is fueling insurer pushback, restrictive policy changes, and legislative efforts that could reshape the future of the profession. Watch this clip from the latest Claims Journal Podcast as host Don Jergler talks with Steven Badger of Zelle Law. To view the entire interview, visit https://www.insurancejournal.tv/videos/26805/

The post Why Public Adjusters Are Facing Growing Scrutiny Across the Insurance Industry appeared first on Insurance Journal TV.

EP. 116: Protecting the Protectors: Cyber Risk for Agents and Carriers

Ashley Waldrop — Wed, 22 Jul 2026 10:00:39 +0000

In a fast-changing cyber landscape, agents and carriers have a lot on their plates navigating how cyber risk is affecting their clients, but on this episode of The Insuring Cyber Podcast, the tables are turning as Alvito Vaz – executive director of ID Federation – discusses the impact of cyber risk and changing regulatory standards on agents and carriers themselves. He shares how his company seeks to provide standardized tools to implement better cybersecurity measures like multifactor authentication into an agency’s business. Check it out!

The post EP. 116: Protecting the Protectors: Cyber Risk for Agents and Carriers appeared first on Insurance Journal TV.

EP. 08: Pressure on Public Adjusters Mounts as Bad PAs Get All the Attention

Ashley Waldrop — Thu, 16 Jul 2026 10:00:17 +0000

The majority of public adjusters are doing good, and most agree there’s a need for the profession. But there are those frequent reports of bad PAs and they are getting all the attention — that attention has the ire prompted of the insurance industry, regulators and politicians. Changes are underway, and like everything else, some sound good and some sound bad. We spoke with Steven Badger with Zelle Law about proposed changes and laws popping up.

The post EP. 08: Pressure on Public Adjusters Mounts as Bad PAs Get All the Attention appeared first on Insurance Journal TV.

‘Old Soul’ Young Agent Loves Contracts

Ashley Waldrop — Mon, 13 Jul 2026 10:00:21 +0000

A mentor suggested insurance to emerging talent Patience Noah — and lucky us, she went for it! You’ll sense the energy from this agency owner as she outlines a career starting in phone sales and then service and production roles. As a carrier field rep, she became curious about owning an agency. The principals “were mostly older, white and male and there were fewer women in the industry,” Patience says. “I thought, ‘Maybe there’s an opportunity for me to start an agency. I’m in my early 30s. I have no kids, no bills, no mortgage. What’s the worst thing that could happen?’” Soon thereafter, the pandemic arrived. Turned out to be a good thing for Patience, as the world slowed and she figured out how to run the firm. “Once things settled down I focused on the producing side of the business.” With her prior experience, she says, “I understood what carriers are looking at when they come into an agency.” Patience specializes in commercial lines, particularly nonprofits and healthcare-related clients. She realizes she faces stereotypes about her age. But she immerses herself into the policies. “I took an interest in really learning insurance contracts,” she says. “People mostly look at the price tag. Insurance is an art…a dying art. For me as an old soul, I thought, ‘How can I tap into the older generations with longevity in the business for 30, 40, 50 years where they are passing on to the next generation the value of learning about the policy?’ It’s not about the price.”

The post ‘Old Soul’ Young Agent Loves Contracts appeared first on Insurance Journal TV.

AI adoption isn’t just a technology challenge—organizations that invest in young professionals with AI-native skills will be better positioned to accelerate innovation and future growth.

Check out this clip from the latest Insuring Cyber Podcast with host Elizabeth Blosfield as she talks with Will Ross, CEO and co-founder of Federato. To view the entire interview visit https://www.insurancejournal.tv/videos/26761/

The post Why AI Adoption Depends on Hiring the Next Generation of Talent appeared first on Insurance Journal TV.

The post EP. 115: The AI-Native Insurance Industry appeared first on Insurance Journal TV.

James Benham operates in a lot of areas: insurance thought leader, entrepreneur, technologist, TEDx speaker, author, podcaster and pilot. Naturally, he’s also a chatty fella—an engaging guest you’ll enjoy as he unpacks how he learned early to bootstrap, mowing lawns at age 12 to earn money because dad wasn’t opening up the wallet. That led him to an entrepreneurial world first in construction-related technology, and later in insuretech. Listen as he talks about leadership and core values. “Leadership is motivating ordinary people to do extraordinary things. The sum is greater than the individual parts. Management is managing individual people, tasks and projects to conclusion. The #1 rule of leadership is to feed your people’s emotional needs. Do you understand the vision of what we have, and the direction we’re headed? And do you understand the why?” James founded JBK, a global tech firm powering major carriers, and Terra, a cloud-native platform reimagining work comp. Insurance “is a harder business than people think. It doesn’t always make money!” he observes. He also points to “a self-reinforced internal myth,” that insurance is slow to adopt new technology. On the contrary, the industry was an early adopter of mainframes, software and databases.

This episode is supported by TomTom — AI‑ready location intelligence that insurers can trust, with validated map and traffic insights for sharper pricing, smarter claims and agentic workflows. Learn more at https://www.tomtom.com/insurtech

The post Bootstrapping to Success appeared first on Insurance Journal TV.

Embedding AI Into Insurance Workflows: Where the Real Transformation Happens

Ashley Waldrop — Fri, 12 Jun 2026 10:00:28 +0000

Insurance organizations unlock the greatest value from AI not by improving algorithms alone, but by embedding AI into customer education, data intake and analysis, and workflow guardrails that enable safer, smarter, and more efficient decision-making. Check out this clip from the latest Insuring Cyber Podcast with host Elizabeth Blosfield of Carrier Management and Daniel Herrington of The Zebra.

To watch the full interview visit https://www.insurancejournal.tv/videos/26659/

The post Embedding AI Into Insurance Workflows: Where the Real Transformation Happens appeared first on Insurance Journal TV.

Why Hail Is Becoming One of Insurance’s Most Unexpected Catastrophe Risks

Ashley Waldrop — Wed, 03 Jun 2026 10:00:05 +0000

Andrew Higgins of Allianz Risk Consulting explains how increasingly severe hailstorms are causing catastrophic property and business interruption losses that would have been nearly unimaginable a few decades ago, transforming hail from a minor concern into a major industrial risk. To watch the full video of Don Jergler’s interview with Andrew Higgins, visit https://www.insurancejournal.tv/videos/26650/

The post Why Hail Is Becoming One of Insurance’s Most Unexpected Catastrophe Risks appeared first on Insurance Journal TV.

EP. 114: Underwriting, Workflows, and Digital Transformation

Ashley Waldrop — Wed, 27 May 2026 10:00:24 +0000

In this episode of The Insuring Cyber Podcast, two guests discuss how artificial intelligence is reshaping the insurance industry. First, Michael Streit, president of Ivans at Applied Systems, talks about the biggest technology challenges in commercial insurance, how large language models are transforming underwriting and submissions, and the future of carrier-agency connectivity. Later in the episode, Daniel Herrington, chief AI officer at The Zebra, shares insights on moving beyond AI hype to embed AI into insurance workflows, the importance of hybrid human and AI models, and what rapid AI adoption could mean for the industry’s future. Check it out!

The post EP. 114: Underwriting, Workflows, and Digital Transformation appeared first on Insurance Journal TV.

EP. 07: Why Are Severe Convective Storms All The Rage Nowadays

Ashley Waldrop — Thu, 21 May 2026 10:00:54 +0000

Severe Convective Storms are kicking up a lot of interest for insurers, reinsurers, modelers and weather watchers. Several reports out this year show these storms are becoming more damaging and dangerous in recent years. SCS events amounted to $60 billion last year, or nearly half of all insured natural catastrophe losses, according to one report. We spoke with Andrew Higgins with Allianz to find out what’s going on.

The post EP. 07: Why Are Severe Convective Storms All The Rage Nowadays appeared first on Insurance Journal TV.

Parametric ‘No Longer a Niche Product’

Ashley Waldrop — Mon, 18 May 2026 10:00:05 +0000

Parametric insurance is expanding in usage, particularly when paired with traditional policies, according to Dr. Megan Linkin, who heads the parametric natural catastrophe team in the Americas for Swiss Re Corporate Solutions. On this installment, Megan outlines the benefits of parametric, which settles claims based on the intensity of the event itself versus estimated property loss. (Example: amount of rain or level of wind speed.) Parametric is transparent in what is covered, the claims settlement is quick, and the funds can be used immediately for a wide range of uses, Megan says. “It covers things your insurance policy does not. You can use it to jumpstart your recovery efforts.” While public entities were early adopters of parametric, it also is resonating with hospitality, retailers, construction project owners and manufacturers. “It’s no longer a niche product; it’s an accepted insurance product,” she says. Megan grew up fascinated with meteorology, and recalls being glued to Weather Channel’s coverage of Hurricane Andrew in 1992. “We can observe storms, but there’s nothing we can do about them,” she says. “We have to prepare for them and live with them.” We also dive into a favorite topic for we two Jersey natives: food!

The post Parametric ‘No Longer a Niche Product’ appeared first on Insurance Journal TV.

Consulting Critical for Benefit Brokers

Ashley Waldrop — Mon, 04 May 2026 10:00:48 +0000

Employee benefits is “a fast-growing vertical” that often outpaces the rest of agents and brokers’ p/c business, says Tammi Shapiro, who leads benefit solutions at Applied Systems. On this installment she covers the value of technology in a complex and process-heavy space. But more than tech and efficient processing is needed, she says. With research showing a third of employers are considering changing brokers in the next 1-3 years, consulting and advisory about developments such as industry trends is critical. “The human being needs to be the consultative part of the process,” Tammi says. Amid all the agent and broker M&A activity, the value of change management is often overlooked, she adds. “Tech and AI is a critical part of the story, but it’s not the only piece. While AI drives digital transformation, it can’t be successful without organizational transformation. “Yes, you need to invest in new technologies,” Tammi says, “but you also have… to train people who have done things the same way for decades. Use AI to almost reimagine how work gets done. When you’re doing things the same way, that doesn’t scale.” For insurance careers, AI “resets the playing field,” Tammi says. “There is a window now for someone wanting to grow their career. Ask yourself, ‘How can I embrace it and have my teams embrace it?’ And almost leapfrog.”

The post Consulting Critical for Benefit Brokers appeared first on Insurance Journal TV.

Closing the Gap, Fixing Pricing, and Facing Catastrophic Risk

Ashley Waldrop — Wed, 29 Apr 2026 10:00:01 +0000

Chris Methven breaks down the three defining challenges in today’s cyber insurance market: a massive protection gap, growing pressure on pricing adequacy, and the looming inevitability of a catastrophic cyber event that could reshape the entire industry. In this sneak peek, check out what Chris Methven, CEO of CyberCube has to say about the industry as he talks with Carrier Management’s Deputy Editor and the Insuring Cyber Podcast host Elizabeth Blosfield.

To view the entire episode, visit https://www.insurancejournal.tv/videos/26534/

The post Closing the Gap, Fixing Pricing, and Facing Catastrophic Risk appeared first on Insurance Journal TV.

EP. 113: An Inside Look At CyberCube’s Next Chapter

Ashley Waldrop — Wed, 22 Apr 2026 10:00:06 +0000

In this episode of The Insuring Cyber Podcast, Chris Methven talks about recently stepping into his new role as CEO of CyberCube and shares how a major investment is fueling the company’s long-term vision. He unpacks the biggest challenges facing cyber insurers today—from the protection gap to pricing pressures and looming catastrophic risk—while exploring how AI is reshaping the threat landscape. Check it out!

The post EP. 113: An Inside Look At CyberCube’s Next Chapter appeared first on Insurance Journal TV.

Quantifying Investment in Brand

Ashley Waldrop — Mon, 20 Apr 2026 10:00:22 +0000

We all love our favorite consumer brands. We feel like they understand us, like good friends. Why? In part because for years they’ve invested in branding targeted to us. Those investments are often difficult to explain to insurance finance pros, as insurance organizations typically grow by buying talent, books of business, and other firms. Insurance industry branding guru Lorraine Jeckells joins us to research she says will tie long-term branding investments to growth—specifically in the insurance industry. That’s just the ammo insurance marketers need, she says. “Share of voice equals share of market. The data is there, but mostly in the B2C world.” While insurance leaders are reassured by ROI showing results of tactical digital marketing campaigns, “on the brand level you’re still see a lot of underinvestment.” Lorraine is incoming chair of the Insurance Marketing & Communications Association, which hosts its annual conference in June. She will unveil the research results at the conference. Lorraine also outlines reasons for young people to join a dynamic industry like insurance. She encourages young professionals to “be brave, even if you doubt yourself. Everyone doubts themselves. It doesn’t matter how senior or impressive they are, they always have the little worry of failure. The difference is doing it anyway.”

The post Quantifying Investment in Brand appeared first on Insurance Journal TV.

Fun with Financials

Ashley Waldrop — Mon, 06 Apr 2026 10:00:42 +0000

What could an insurance company finance guy bring to the On Point Podcast table? Turns out a lot of insight about the business… And some fun as well. We chat with Rob Looney, Westfield’s CFO. Rob grew up destined to be a numbers whiz—his mom was an insurance exec herself and his dad a banker. He is rooting for his peers around the insurance business to be more strategic, analytical and long-term focused—versus just crunching numbers. Finance professionals “are no longer in silos,” Rob says. “We used to just audit what happened in the past. Now we really require a focus on next year and the year after that.” He says an ideal state is for insurance leaders to be “calling finance before they make a decision… instead of just asking about last year.” Rob sees his leadership role as helping people do their jobs better and faster. “It’s very important to make decisions with sometimes imperfect information and stay calm under pressure,” he says, adding: “I tell people I want to hear about bad news right away. I’m not going to kill the messenger. I learned early on that clarity matters. I cannot possibly micromanage people who work for me, so I need to know what matters and teach them to make decisions and take risks—as long as they can back it with reasoning.”

The post Fun with Financials appeared first on Insurance Journal TV.

AI on Trial: Navigating the New Frontier of Legal E&O and Professional Liability

Ashley Waldrop — Wed, 01 Apr 2026 10:00:00 +0000

The Insuring Cyber Podcast host Elizabeth Blosfield talks with Jencap’s Sean Burke about how generative AI is reshaping the legal landscape, forcing a radical evolution in E&O exposure as firms balance cutting-edge innovation with emerging malpractice risks. To watch the full episode with Sean Burke, and even more insights with Andy Sambandam of Clarip, visit https://www.insurancejournal.tv/videos/26478/

The post AI on Trial: Navigating the New Frontier of Legal E&O and Professional Liability appeared first on Insurance Journal TV.

EP. 112: Balancing the AI Tightrope of Innovation vs Liability

Ashley Waldrop — Wed, 25 Mar 2026 10:00:53 +0000

In this episode of The Insuring Cyber Podcast, two guests explore how AI is reshaping risk, governance, and liability across industries. Andy Sambandam, founder and CEO of Clarip, shares how insurers can strengthen data governance, improve data quality, and build privacy frameworks that support AI innovation while managing risk. Sean Burke, managing director at Jencap, also breaks down how generative AI is impacting the legal industry, from attorney use cases to evolving professional liability and E&O exposure. Check it out!

The post EP. 112: Balancing the AI Tightrope of Innovation vs Liability appeared first on Insurance Journal TV.

Middle Ground is Collapsing

Ashley Waldrop — Mon, 23 Mar 2026 10:00:19 +0000

After working at carriers for 20 years, strategic consultant Brando Guerrero offers up some strong opinions on the future of insurance distribution. Listen as he dishes out some tough love. Driven by tech and competitive forces, the model is splitting into two very different paths, he says. Path 1 is high-touch, relationship-driven distribution, with independent agents providing consultative advice, deep expertise in complex risks, and higher premiums justified by service and risk selection. Path 2 is low-touch, tech-enabled distribution, with direct-to-consumer platforms, straight-through processing, and volume play with razor-thin margins. “Trying to be both won’t work, Brando argues. “Carriers that try to compete on price and service end up being mediocre at both.” He outlines ways carriers can get out of the middle. Who are the real winners in all of this? Probably MGAs and program administrators, Brando says. “They can bridge both sides with narrow risk classes. Their entire model is built around specialization. They don’t have the legacy problems carriers have. They can gin up capacity and go to the market very fast.” Agents and brokers too must face the music: Specialization is key. “If you’re a generalist agency trying to be everything to everyone, you’re in the same trap as a generalist carrier.” Brando is bullish on the future of the IA channel, especially for more complex risks. “Relationships have become more important. You need a human who understands the risk. AI can’t do that.”

The post Middle Ground is Collapsing appeared first on Insurance Journal TV.

Today’s Claims Departments: Caseloads, Culture, and Change

Ashley Waldrop — Thu, 12 Mar 2026 10:00:22 +0000

A behind-the-scenes look at how claims organizations are using data, training, and teamwork to balance caseloads, manage rising litigation pressures, and support adjusters in a rapidly evolving claims environment. To watch the full interview with Claims Journal’s Don Jergler and Broadspire’s Rob Evans visit https://www.insurancejournal.tv/videos/26270/

The post Today’s Claims Departments: Caseloads, Culture, and Change appeared first on Insurance Journal TV.

‘Scrappy’ Learner Champions AI in Claims

Ashley Waldrop — Mon, 09 Mar 2026 10:00:20 +0000

Here’s an engaging chat with Heather Wilson, who challenged herself early to grow in her career—starting with Girl Scout cookie sales in grade school. Then, professional work beginning as a teenager in health care and financial services consulting in Japan and Russia launched a tech career. “I was just mesmerized” by data, she says. “I had a knack for language and…data was a language to me. I had an epiphany, and it was: This is the future. Not just for financial services, but for every industry.” Today, Heather is CEO of CLARA Analytics. The firm provides AI-driven models for carriers and self-insured firms to improve back-to-work and litigation reduction in BI claims. The claims process will improve, she says. Today, the adjuster’s load is very task oriented and administrative. “We will see AI take those over. Then the adjuster can really spend time with the patient and gain trust…” Heather says the insurance business doesn’t get enough credit for adopting change. “I find insurance executives are right there with other industries. They’re in their labs trying new things. All of them are just trying to figure it out, given the environments they’ve inherited…” In the same way she was mentored by teachers and bosses, Heather outlines some advice for young professionals: “You are going to have to do some grunt work and be scrappy at times. Learn the details. Have a work ethic. Be the eager beaver, be a listener and learner. Sign up for more, go the extra mile. Attitude is so worth it.”

The post ‘Scrappy’ Learner Champions AI in Claims appeared first on Insurance Journal TV.

EP. 06: Making The Most of Technologies And Trends Impacting Adjusters

Ashley Waldrop — Thu, 05 Mar 2026 10:00:43 +0000

Being “really intentional” about ensuring that companies are using artificial intelligence to actually helping adjusters and not hindering their work or replacing them should be the ultimate goal of new technology adoption. That’s according to Rob Evans, director of claim process technology with Broadspire. Evans, who’s been in claims for more than 25 years, spoke about everything from the benefit of litigation prediction models to AI notifications to the retirement cliff to balancing adjuster workloads in the latest podcast episode with Claims Journal’s Don Jergler!

This episode is brought to you by Eagleview. Eagleview offers accurate roof and wall measurements, over 100 property data attributes and high-resolution aerial images to help adjusters process claims accurately and quickly. Learn how Eagleview helps property adjusters reduce cycle times and close more claims by visiting eagleview.com/insurance.

The post EP. 06: Making The Most of Technologies And Trends Impacting Adjusters appeared first on Insurance Journal TV.

AI Is Supercharging Ransomware. Is Cyber Insurance at Risk?

Ashley Waldrop — Wed, 04 Mar 2026 10:00:05 +0000

Beazley’s Head of U.S. Cyber, Melissa Carmichael, breaks down the mounting pressures in the 2026 cyber insurance market and explains how insurers are balancing profitability, coverage, and emerging risk with Insuring Cyber Podcast host Elizabeth Blosfield. To watch the full interview with Melissa, visit https://www.insurancejournal.tv/videos/26356/

The post AI Is Supercharging Ransomware. Is Cyber Insurance at Risk? appeared first on Insurance Journal TV.

EP. 111: Navigating AI-Driven Risk and Cyber Market Pressure in 2026

Ashley Waldrop — Wed, 25 Feb 2026 10:00:35 +0000

In this episode of The Insuring Cyber Podcast, Beazley’s Head of US Cyber Melissa Carmichael discusses the mounting pressures shaping the cyber insurance market as it heads into 2026, including low pricing, rising ransomware severity, and the accelerating influence of artificial intelligence. She explains how Beazley is balancing profitability with broader coverage while using long-term claims data to guide underwriting discipline. Check it out!

The post EP. 111: Navigating AI-Driven Risk and Cyber Market Pressure in 2026 appeared first on Insurance Journal TV.

Underwrite People First and Foremost

Ashley Waldrop — Mon, 23 Feb 2026 10:00:58 +0000

We check in with Joe Zuk, an insuretech guru with private equity firm Altamont Capital Partners. It’s an “exciting” time to evaluate new and established firms, he says. After a bit of a lull in insuretech chatter over the last few years, “Now we’re seeing a resurgence.” Joe outlines several categories of action: Augmented underwriting vendors using third-party data to bring risk fidelity and granularity in underwriting and claims. Data organizers using large language models to organize foundational data in the insurance value chain. Predictive AI in climate, weather tech and liability. Category disruptors working to upset the value chain in going direct to consumer or truncating the value chain with AI or other technology. And the MGA and program sectors remain hot. At the same time, AI is not a panacea, Joe cautions. “We still work in a heavily regulated industry… A lot of folks are saying lets slap AI onto everything and surely that’ll be the fix. I’m really worried about a loss of institutional knowledge and foundational and fundamental skills in underwriting, risk selection, aggregation management and claims. And let’s not forget the relationship aspect of it.” In his PE work, Joe likes to “underwrite people first and foremost” when choosing where to invest in firms. He loves insurance. “I get to never be bored. I get to challenge my mind to solve problems daily. I see it as a big puzzle. It’s a very addicting and fun industry.”

The post Underwrite People First and Foremost appeared first on Insurance Journal TV.

Work is Not Meant to Love You

Ashley Waldrop — Mon, 09 Feb 2026 10:00:22 +0000

Imagine a world where we all loved our work. And work loved us back! Okay, that’s just not gonna happen, says professional development and executive coach Jenn Urso. And this is okay, because employees and employers still can reach a peaceful coexistence and understanding amidst a stressed-out world. On this engaging conversation Jenn unpacks lots of insight for improving work focus, productivity and personal happiness, which are tightly connected. Jenn built her company, The Leadership Project, after a six-month sabbatical traveling the world. During her time abroad she learned that people in all cultures and countries share a deep connection with their work; and, simultaneously, they feel “frustrated and burned out and swallowed up by work.” Jenn believes that “work is not meant to love you.” A profit-making organization doesn’t always align with many employees’ yearn for warm-and-fuzzy emotional connections. Over the last 100 years, and evolving more recently, “work originally was about survival, and then stability, status, self-actualization, and now a state of stress,” Jenn says. Listen as this leader whisperer outlines what we can do about the stress, with On Point host Peter van Aartrijk!

The post Work is Not Meant to Love You appeared first on Insurance Journal TV.

Guaranteeing Property Insurance Cost

Ashley Waldrop — Mon, 26 Jan 2026 10:00:38 +0000

When the insurance market gets tough—and it has been in recent years—the entrepreneurs get going. New products, new coverage alternatives and new service bolt-ons are created. Dylan DiMarchi is in the middle of it. He emerged from the real estate world, frustrated with the unpredictable cost of insurance, and developed Premium Lock, which guarantees insurance cost on a property for up to three years. “If a fixed-rate 30-year mortgage is a thing, why not at least a three-year guarantee for an insurance policy?” he says. Premium Lock is not insurance per se. Customers pay an average of $20 per month and are reimbursed if premiums rise over the agreed amount. His firm reviews a number of sources to predict how every carrier will price every piece of property in the U.S. That includes macro-economic factors like construction cost inflation, carrier profitability, regulatory behavior, and weather dynamics. Dylan believes Premium Lock is educating consumers on the impact of climate change. He also credits his fellow insuretech founders who are working to prevent property losses, such as fortifying homes. “Right now it’s expensive to do, but I have hope that carriers will show real financial ROI” on investments in mitigating property risks,” he says. Listen to this new On Point episode with host Peter van Aartrijk today!

The post Guaranteeing Property Insurance Cost appeared first on Insurance Journal TV.

EP. 104: 280E Is Key to Understanding Impact of Federal Shift on Cannabis

Ashley Waldrop — Thu, 22 Jan 2026 10:00:55 +0000

The effects of the change in the federal stance on the scheduling status of cannabis may have many impacts on what insurers and those who service the industry do. However, if you don’t know what it means for the 280E tax code and the changes that may follow, then you should pay attention to what Griffin Basden has been talking about to clients following a December 2025 presidential executive order to expedite rescheduling. Basden with AlphaRoot talked about the changes for this episode of the podcast with host Don Jergler.

The post EP. 104: 280E Is Key to Understanding Impact of Federal Shift on Cannabis appeared first on Insurance Journal TV.

Up Your Sales Game

Ashley Waldrop — Mon, 12 Jan 2026 10:00:57 +0000

Happy New Year, On Point Nation! Let’s start with a fresh look on improving your sales techniques. Let’s face it: We are all in sales in some way, right? And our guest Amy Reczek is a terrific sales coach. On this recording Amy unveils some techniques she discovered herself along the way as a trainer and speaker. Your posture, what you’re doing with your hands and eye contact are three critical nonverbal tools to master, she outlines. People buy from people, and not from companies, she adds. They are looking for people they can emotionally connect with. “Don’t pack in a lot of words,” Amy advises. “Ask more questions like, ‘Tell me about X?’ They answer. Then you say, ‘Can you tell me more about X? And about this?’ Stay with the client. Ask ‘why’ multiple times. You are gaining knowledge. Don’t flip right to the solution. Sit with the client more to really discover what’s happening. All value is what really matters to the client; it has nothing to do with you. We need to listen more on that.” Bonus: Amy outlines a number of sales-killing words we typically say and write. “Just checking in…” and “Just following up…” are, well, “just” two of them!

The post Up Your Sales Game appeared first on Insurance Journal TV.

Wildfires, Lawsuits, AI, and M&A: A Look Back at Insurance in 2025 | The Insurance Wrap-Up

Ashley Waldrop — Sat, 27 Dec 2025 10:00:49 +0000

Insurance Journal recaps the biggest stories of 2025, from record-breaking wildfires and climate losses to broker mega-deals, litigation reform, cyber threats, AI-driven layoffs, and signs of recovery in key insurance markets heading into 2026. Watch this end-of-year exclusive with Carrier Management’s Elizabeth Blosfield, Insurance Journal’s Ezra Amacher, and Insurance Journal’s Allen Laman! Catch up on all of the Insurance Wrap Up episodes at https://www.insurancejournal.tv/channels/the-insurance-wrap-up/

Top Insurance Journal News of 2025:
1. Brown & Brown to Acquire Risk Strategies, One80 Parent for $9.8 Billion https://www.insurancejournal.com/news/national/2025/06/10/826916.htm
2. California Wildfires Will Likely Lead to Large Economic and Insured Losses https://www.insurancejournal.com/news/west/2025/01/08/807438.htm
3. As in Florida, Georgia Saw Big Jump in Lawsuits Ahead of Major Litigation Limits
https://www.insurancejournal.com/news/southeast/2025/11/10/846976.htm
4. Deadly Floods Reinforce Texas’ Challenge as Crisis Epicenter
https://www.insurancejournal.com/news/southcentral/2025/07/07/830367.htm
5. Can a More Unified Front Be Formed Against Legal System Abuse?
https://www.insurancejournal.com/news/national/2025/10/17/843927.htm
6. With Uber Boost, Group Seeks Reforms to Lower New York’s High Insurance Costs
https://www.insurancejournal.com/news/east/2025/01/15/808302.htm
7. Don’t Look Now, But Citizens Is No Longer the Largest Property Insurer in Florida
https://www.insurancejournal.com/news/southeast/2025/11/03/846101.htm
8. Jamaica Catastrophe Bond Has Now Triggered, Government Says
https://www.insurancejournal.com/news/international/2025/11/03/846093.htm
9. Acrisure to Lay Off 400 Employees, Citing Tech Advancements and AI Integration
https://www.insurancejournal.com/news/midwest/2025/10/08/843154.htm
10. Marsh Sues Aon, Ex-Team Leader Over Exit of 20 Construction Surety Employees
https://www.insurancejournal.com/news/national/2025/04/22/820698.htm
11. Erie and Philadelphia Insurance Still Working on Restoring Their Networks
https://www.insurancejournal.com/news/east/2025/06/16/827897.htm
12. Tariffs Will Negatively Affect Insurance Industry, Says AM Best
https://www.insurancejournal.com/news/national/2025/03/06/814597.htm

The post Wildfires, Lawsuits, AI, and M&A: A Look Back at Insurance in 2025 | The Insurance Wrap-Up appeared first on Insurance Journal TV.

A Look into the 2025 Claims Digital Experience Study

Ashley Waldrop — Tue, 23 Dec 2025 10:01:30 +0000

A deep dive into JD Power’s 2025 Claims Digital Experience Study, revealing how customers use digital tools during the claims process and what makes those channels clear, helpful, and easy to use.

To watch the full episode with host Don Jergler and J.D. Power’s Mark Garrett visit https://www.insurancejournal.tv/videos/26137/

The post A Look into the 2025 Claims Digital Experience Study appeared first on Insurance Journal TV.

EP. 05: Digital Claims Experience Still A Work in Progress, But Pointing Up

Ashley Waldrop — Tue, 16 Dec 2025 10:00:25 +0000

Claims functionality in mobile apps is one of the biggest investment areas for carriers, which are seeing the fruits those investments continue to grow. New data show that customers using these digital claims reporting tools are more satisfied with the process. We spoke with Mark Garrett with J.D. Power about the intelligence firm’s new Claims Digital Experience study to see what they found and what these numbers tell us.

The post EP. 05: Digital Claims Experience Still A Work in Progress, But Pointing Up appeared first on Insurance Journal TV.

Cracking the Code: How AI Turns Messy Insurance Docs into Underwriting Gold

Ashley Waldrop — Wed, 10 Dec 2025 10:00:50 +0000

In this episode preview with Kasey Roh, the U.S. CEO of Upstage AI, Kasey breaks down how AI-powered document intelligence handles messy loss runs and inconsistent supplemental applications, giving carriers a major speed and accuracy advantage in underwriting.

Watch the full episode with Carrier Management’s Elizabeth Blosfield as host of the Insuring Cyber Podcast at https://www.insurancejournal.tv/videos/26109/
To view all of the podcast episodes visit https://www.insurancejournal.tv/channels/insuringcyber/

The post Cracking the Code: How AI Turns Messy Insurance Docs into Underwriting Gold appeared first on Insurance Journal TV.

EP. 16: The Whopper Lawsuit, Pineapple Drama & Insurance Legends Unite

Ashley Waldrop — Mon, 08 Dec 2025 19:42:53 +0000

Join our Golfertainment hosts George Jack, Patrick Wraight, and Kevin Amrhein alongside special guest Frank Pennachio—Florida insurance pro, author, Tampa Bay Rays fan, and all-around great conversationalist—as they dive into a festive mix of holiday cheer, standout insurance cases, and bold predictions for the year ahead. Frank brings wisdom, big personality, and plenty of laughs as the crew unpacks what’s shaping the industry and what could be coming next. Plus, expect a little golf banter woven throughout. It’s a spirited, can’t-miss conversation happening now!
To watch more Golfertainment episodes visit https://www.insurancejournal.tv/channels/golfertainment/

The post EP. 16: The Whopper Lawsuit, Pineapple Drama & Insurance Legends Unite appeared first on Insurance Journal TV.

‘Authenticity Travels Well’

Ashley Waldrop — Mon, 08 Dec 2025 10:00:46 +0000

Jennifer Palmieri is chief people officer at Westfield, which certainly isn’t a regional p/c carrier anymore. She has witnessed growth in specialty lines and international risks. It’s nearing $5 billion in revenues and 4,000 employees. We checked in with Jen on how human resource strategies are playing out. “My leadership philosophy centers on authenticity, shared accountability and purpose,” she says. “That means being able to lead with transparency and deeply listening. And to really understand what motivates people. When that happens, you see people flourish and develop and transform companies, businesses, cultures in an exceptional way.” Listening is something Jen prioritizes daily. “We live in a highly distracted world. One thing I learned early in my career — and it’s an old leadership philosophy — is, ‘Be here now.’” The employer brand is on her mind as well, especially with talent needs and expectations differing by region. “Employer branding in a competitive talent market obviously is essential. We like to reflect on our purpose. Being authentic — that travels well.” With five generations working side-by-side, she notes that “each brings something valuable. Boomers have deep experience and history and perspective. Younger people are highly digital and focused on flexibility. How do we create a culture that honors the differences and… creates something that we can all harness together?” So Westfield fosters mentorship across generations. Finally, Jen advises younger professionals: “Be more curious, ask more questions, ask more about ‘the why.’ Be more thoughtful and intentional about your work.”

The post ‘Authenticity Travels Well’ appeared first on Insurance Journal TV.

EP. 103: What Insurers Should Know About Banking for Cannabis Companies

Ashley Waldrop — Thu, 04 Dec 2025 10:00:22 +0000

Banking in the cannabis industry is a niche that few people may understand. It’s not without risk, but there are hundreds of banks offering their services to cannabis operators. In our latest episode, we talk to specialty banker Peter Su with First Central Savings bank about cannabis banking and what insurance and claims professionals should know about it. Listen to this interview with Insurance Journal’s Don Jergler and Peter Su with First Central Savings!

The post EP. 103: What Insurers Should Know About Banking for Cannabis Companies appeared first on Insurance Journal TV.

EP. 110: Solving Insurance’s ‘Document Chaos’ with Agentic AI

Ashley Waldrop — Wed, 03 Dec 2025 10:00:53 +0000

In this episode of The Insuring Cyber Podcast, Kasey Roh, U.S. CEO of Upstage AI, discusses how AI is transforming some of the most complex and time-consuming workflows in insurance. Kasey breaks down how Upstage’s document intelligence technology is aiming to reshape underwriting and claims operations, as well as the evolving balance between human expertise and automation. Check it out!

This episode is brought to you by RPS. RPS helps brokers drive client success in the E&S space. See how RPS delivers tailored, data-driven insurance, benefits and underwriting solutions at RPSins.com.

The post EP. 110: Solving Insurance’s ‘Document Chaos’ with Agentic AI appeared first on Insurance Journal TV.

How CISA Data Is Shaping Smarter Cyber Risk Decisions

Ashley Waldrop — Wed, 26 Nov 2025 10:01:12 +0000

CISA’s threat data helps companies and insurers sharpen their cyber-risk strategies by sharing real-time insights on attack patterns, emerging threats, and proactive defense tactics. Watch this sneak peek at the Insuring Cyber Podcast with host Elizabeth Blosfield and guest Brent Rieth of Aon – to watch the full interview visit https://www.insurancejournal.tv/videos/26052/

The post How CISA Data Is Shaping Smarter Cyber Risk Decisions appeared first on Insurance Journal TV.

Live from Applied Net: Geico and AI Observations

Ashley Waldrop — Mon, 24 Nov 2025 10:00:17 +0000

On this installment we tee up three segments from our onsite discussions at Applied Net 2025, a leading insurance tech conference held recently in Vegas. First: Why was the Geico Gecko basking in the crowd at an independent agent channel exhibit hall? This is intriguing! Take a listen as another direct-response carrier takes an interest in appointing agents. Next, insuretech expert, advisor and pundit Mark Breading joins On Point to reflect on AI’s impact on the industry. Are we heading toward a future where the traditional carrier model becomes obsolete? Or will it adapt and thrive? Mark weighs in. Finally, Brenna Johnson, an executive with agency management system EZ Lynx, walks us through how AI can free up producers and agency service staff for “hero work” — instead of busy work.

The post Live from Applied Net: Geico and AI Observations appeared first on Insurance Journal TV.

EP. 109: The Future of Cyber Risk Without CISA: How Insurers and Businesses Can Adapt

Ashley Waldrop — Wed, 19 Nov 2025 10:00:44 +0000

Aon’s Brent Rieth discusses the ripple effects of the Cyber Information Security Act (CISA) not being renewed, warning that insurers now face a major data gap in assessing cyber threats and pricing risk. Without this vital information-sharing platform, both carriers and businesses must find new ways to access real-time insights into emerging attack trends. Rieth emphasizes collaboration, transparency, and diversified data strategies as key to sustaining a resilient cyber insurance market. Check it out!

The post EP. 109: The Future of Cyber Risk Without CISA: How Insurers and Businesses Can Adapt appeared first on Insurance Journal TV.

Care for Musicians

Ashley Waldrop — Mon, 10 Nov 2025 10:00:09 +0000

Yours truly has met many interesting people in my 43 years of hanging around the insurance business. Few are as fascinating, complex and rule-breaking as Peter Anderson. He leads a dominating musical instrument insurance program with 18,000 customers in the U.S. and around the world—90% of them arriving via the website. Listen to his origin story (starting at age 4) of falling in love with playing instruments, singing in church and eventually earning a spot with the Boston Symphony Orchestra Chorus (aka Boston Pops). And then how he got into retail insurance to protect his musician friends. “I was a music major who needed a day job,” he says. Like a lot of high-value and collectible things, musical instruments and related equipment aren’t properly covered by standard policies. That’s where the Anderson program comes in. Some of the stated values of the instruments are astonishing. At age 73, Peter is going strong and offers listeners some interesting rants. As for instruments, the tuba is his favorite. “A ton of personality.”

The post Care for Musicians appeared first on Insurance Journal TV.

Inside Allianz’s Cyber Report – Supply Chain Risks on the Rise

Ashley Waldrop — Thu, 06 Nov 2025 10:00:10 +0000

From ransomware to technical breakdowns, Allianz identifies supply chain disruptions as a major factor behind losses across manufacturing, retail, and professional services sectors. To watch the full interview with Caitlin Ewing, a complex claims analyst in cyber/financial lines with Allianz, visit https://www.insurancejournal.tv/videos/25973/

The post Inside Allianz’s Cyber Report – Supply Chain Risks on the Rise appeared first on Insurance Journal TV.

EP. 04: Expert: Contingent Business Interruption Becoming A Bigger Player in Cyber Claims

Ashley Waldrop — Thu, 30 Oct 2025 10:00:30 +0000

Losses caused by a cyber event at a third-party location, somewhere along the supply chain or a key customer, have continued to big a bigger portion of cyber claims. According to Allianz, 6% of claim values were from contingent business interruption last year—this year that’s already up to 15%. “And I think it will continue to be a driver of claims and losses,” said Caitlin Ewing, a complex claims analyst in cyber/financial lines with Allianz. She appeared on the Claims Journal podcast to talk about these and other cyber data and what they mean for claims professionals.

The post EP. 04: Expert: Contingent Business Interruption Becoming A Bigger Player in Cyber Claims appeared first on Insurance Journal TV.

Breaking Big Problems Into Smart Agents

Ashley Waldrop — Wed, 29 Oct 2025 10:10:22 +0000

Instead of relying on one giant model to do it all, insurers are now building interconnected AI agents that tackle complex insurance tasks step by step, delivering more reliable and scalable automation. Watch this clip from the Insuring Cyber Podcast as host Elizabeth Blosfield talks with John Kain, director of financial services market development at AWS.

Watch the full episode here https://www.insurancejournal.tv/videos/25916/

The post Breaking Big Problems Into Smart Agents appeared first on Insurance Journal TV.