Independent Brokers Must Add Value to the Value Chain: Esser at AFL Insurance

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Toby Esser, Chairman of AFL Insurance Brokers, said the COVID-19 crisis has highlighted the need for brokers to add value to the insurance transaction. In this podcast for Carrier Management, Esser recalls an experience with a UK commercial lines broker, who was unhelpful in a dispute over a business insurance policy with a pandemic extension. Esser also talked about the hard market, new capital entering the industry in London (but not Bermuda) and the future of face-to-face trading.

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