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Snapsheet: Delivering on Today’s Customer Expectations in Claims

Like it or not, Netflix, Uber and Amazon are setting consumer expectations for service. Alex Meisner, director of innovation at claims company Snapsheet, says insurance carriers have to be careful in setting expectations. It's not good to promise a seamless digital claims experience and then not deliver, says Meisner, who also sees opportunities for carriers to become more pro-active in preventing claims. "The best claims experience is no claim at all," he says.

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