Run Time: 24:08
EP. 120: The Human Side of AI in Insurance
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As artificial intelligence reshapes the insurance industry, how can companies embrace automation while keeping human judgment at the center of decision-making?
In this episode of The Insuring Cyber Podcast, Sivan Avihud, director of underwriting operations at ErgoNext, and Sameet Gupte, co-founder and CEO of EvolutIQ, discuss the evolving relationship between AI and the insurance workforce. Avihud shares how a technology-driven culture can help insurers leverage AI to increase efficiency, empower employees and improve the customer experience without replacing the human element.
Gupte takes a closer look at what meaningful human oversight really requires, explaining why simply keeping a "human in the loop" isn't enough. He explores the importance of transparency and governance in AI-driven decisions, as well as how insurers can move beyond experimentation to implement AI responsibly. Check it out!
This episode is supported by Liberty Mutual® for small business. Explore new products, enhanced quoting, and more than 650 classes on our small commercial agent portal. Find out more at https://cloud.smallcommercial-libertymutual.com/writesmallbusinesswithlimu
