Insurance Journal Podcast

Cyber Risk Is No Longer Just an Insurance Problem

Ashley Waldrop — Mon, 18 May 2026 10:05:07 +0000

At RIMS RISKWORLD 2026, Meredith Schnur of Marsh joins Carrier Management’s Elizabeth Blosfield to discuss how organizations are evolving their cyber strategies through better risk analytics, measurement, and … Read More »

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Parametric ‘No Longer a Niche Product’

Ashley Waldrop — Mon, 18 May 2026 10:00:05 +0000

Parametric insurance is expanding in usage, particularly when paired with traditional policies, according to Dr. Megan Linkin, who heads the parametric natural catastrophe team in the Americas for Swiss Re Corporate Solutions. On this installment, Megan outlines the benefits of parametric, which settles claims based on the intensity of the event itself versus estimated property loss. (Example: amount of rain or level of wind speed.) Parametric is transparent in what is covered, the claims settlement is quick, and the funds can be used immediately for a wide range of uses, Megan says. “It covers things your insurance policy does not. You can use it to jumpstart your recovery efforts.” While public entities were early adopters of parametric, it also is resonating with hospitality, retailers, construction project owners and manufacturers. “It’s no longer a niche product; it’s an accepted insurance product,” she says. Megan grew up fascinated with meteorology, and recalls being glued to Weather Channel’s coverage of Hurricane Andrew in 1992. “We can observe storms, but there’s nothing we can do about them,” she says. “We have to prepare for them and live with them.” We also dive into a favorite topic for we two Jersey natives: food!

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How Nuclear Verdicts, PFAS, and Coverage Scrutiny Are Reshaping Casualty Insurance

Ashley Waldrop — Fri, 15 May 2026 17:53:38 +0000

At RIMS RISKWORLD 2026, Ashley Karg of McGill & Partners joins Insurance Journal’s Chad Hemenway to discuss how nuclear verdicts and tighter underwriting scrutiny are forcing companies to … Read More »

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Navigating Political Risk in a Fragmented World: What Insurance Professionals Need to Know | IJA Aftershow with Joe Harrington

Ashley Waldrop — Thu, 14 May 2026 21:22:47 +0000

Insurance instructor Joe Harrington talks with George Jack and Patrick Wraight about modern geopolitical tensions, war exclusions, terrorism coverage, and global supply chain disruptions and how they are reshaping political risk management and insurance strategies worldwide.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/21st-century-political-risk
Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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How Technology Investment Is Reshaping Commercial Insurance

Ashley Waldrop — Mon, 11 May 2026 17:36:27 +0000

Rick Lawrence and Kevin Strong discuss how continued investments in technology, transparency, and innovation are helping insurers adapt to rising nuclear verdicts, social inflation, and the evolving needs of commercial clients. Check out this interview with Insurance Journal’s Chad Hemenway from RIMS RISKWORLD 2026.

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How AI Is Reshaping Insurance Workflows Without Replacing Human Expertise

Ashley Waldrop — Mon, 11 May 2026 17:36:16 +0000

At RIMS RISKWORLD 2026 in Philadelphia, Robert Stein of Aon discussed how AI is helping insurance professionals automate routine tasks, enhance decision-making, and deliver stronger client service without replacing the human relationships at the core of the business. Check out this interview with Carrier Management’s Elizabeth Blosfield.

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How Catastrophe Risk Exposure Is Changing Across the Insurance Industry

Ashley Waldrop — Mon, 11 May 2026 17:36:01 +0000

At RIMS RISKWORLD 2026, Blake Giannisis, Executive Vice President, North American Property Practice Leader at Hub International, discussed how catastrophe exposure is evolving beyond traditional flood and earthquake risks, with wildfire, severe convective storms, and expanding development in high-risk areas driving today’s biggest loss concerns. Check out this interview with Insurance Journal’s Chad Hemenway.

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The CX Advantage: How InsurTech Leaders Are Redefining Customer Experience in 2026

Ashley Waldrop — Fri, 08 May 2026 10:00:31 +0000

Join top insurance and InsurTech innovators at the 2026 InsurTech Summit on May 19 for expert insights on building authentic customer experiences, plus a live virtual trivia competition with more than $2,000 in prizes.

Expert Speakers:
Tracey Brown, Vertafore
Josh Levine, Cake & Arrow
Nicole Farley, Bold Penguin
Melissa Hill, Allianz
James Thom, Vertafore
Sean Eldridge, Crosstie
Kevin Greene, Kin Insurance
Scott Seaman, Hinshaw Law
Lauren Ribando-Peters, Zurich
Craig Weber, Cognizant
Neal Jones, Munich Re
Chetan Kandhari, Nationwide
Judson Dressler, Resilience
William Steenbergen, Federato

Hosted by Carrier Management’s Deputy Editor Elizabeth Blosfield and Insurance Journal’s Vice President of Content, Andrea Wells!

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Why AI Is Fueling the Massive Data Center Boom

Ashley Waldrop — Thu, 07 May 2026 23:49:17 +0000

The rapid rise of artificial intelligence is driving unprecedented demand for larger, more powerful data centers capable of delivering the massive computational infrastructure needed to support next-generation AI … Read More »

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Preventing Claims from Becoming Nuclear Verdicts

Ashley Waldrop — Thu, 07 May 2026 23:49:06 +0000

Insurance carriers can help insureds avoid costly litigation by encouraging better use of free risk management resources and fostering early collaboration between claims teams, legal counsel, and defense partners to resolve cases strategically and effectively. Check out what Joe Kelly, SVP, Fidelity, EPL & Fiduciary National Practice Leader at Sompo, had to say as he talked with Insurance Journal’s Chad Hemenway at RIMS RISKWORLD 2026.

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How AI Is Accelerating Cybercrime Risk

Ashley Waldrop — Thu, 07 May 2026 23:48:49 +0000

At RIMS RISKWORLD 2026, Mario Vitale, CEO of Cyber Insurance Solutions at Resilience, told Carrier Management’s Elizabeth Blosfield that while AI is creating major efficiencies for insurers and businesses, it’s also lowering the barrier to entry for cybercriminals and driving a surge in cyberattack activity.

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Why Understaffed Claims Teams Are Costing Insurers More Than They Think | Fred Fisher and Chantal Roberts

Ashley Waldrop — Thu, 07 May 2026 23:20:33 +0000

A candid Insurance Journal Academy after show explores how poor claims staffing, lack of training, and corporate cost-cutting are driving burnout, litigation, customer frustration, and ultimately higher losses for insurance carriers. Check out this aftershow with host George Jack, Director of Education Patrick Wraight, and instructors Fred Fisher and Chantal Roberts!

To view the class discussed in this aftershow, visit https://www.insurancejournal.com/research/research/the-roi-of-claims-staffing/

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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Protecting Workers Starts Before the Accident Happens

Ashley Waldrop — Thu, 07 May 2026 00:13:05 +0000

At RIMS RISKWORLD 2026, Claude Howard, Vice President of Workers Compensation Claims at Travelers, explains how strong employee training, open communication, and fast post-injury response plans are the … Read More »

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Building Loyalty Starts With Listening to Your Team

Ashley Waldrop — Thu, 07 May 2026 00:08:40 +0000

At RIMS RISKWORLD 2026, Tony Chimera, Chief Administrative Officer at Westfield Specialty Insurance, joins Chad Hemenway to discuss how honest conversations and following through on promises can help … Read More »

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Closing the Cyber Insurance Gap for SMEs: Simpler Coverage, Smarter Protection

Ashley Waldrop — Thu, 07 May 2026 00:06:43 +0000

At RIMS RISKWORLD 2026, Arabella Ramage and Chris Mather of Lloyd’s Market Association discuss how clearer policy language, standardized SME-focused cyber products, and proactive insurer services could help small … Read More »

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Consulting Critical for Benefit Brokers

Ashley Waldrop — Mon, 04 May 2026 10:00:48 +0000

Employee benefits is “a fast-growing vertical” that often outpaces the rest of agents and brokers’ p/c business, says Tammi Shapiro, who leads benefit solutions at Applied Systems. On this installment she covers the value of technology in a complex and process-heavy space. But more than tech and efficient processing is needed, she says. With research showing a third of employers are considering changing brokers in the next 1-3 years, consulting and advisory about developments such as industry trends is critical. “The human being needs to be the consultative part of the process,” Tammi says. Amid all the agent and broker M&A activity, the value of change management is often overlooked, she adds. “Tech and AI is a critical part of the story, but it’s not the only piece. While AI drives digital transformation, it can’t be successful without organizational transformation. “Yes, you need to invest in new technologies,” Tammi says, “but you also have… to train people who have done things the same way for decades. Use AI to almost reimagine how work gets done. When you’re doing things the same way, that doesn’t scale.” For insurance careers, AI “resets the playing field,” Tammi says. “There is a window now for someone wanting to grow their career. Ask yourself, ‘How can I embrace it and have my teams embrace it?’ And almost leapfrog.”

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AI Is Rewriting Hiring. But Who’s Really Making the Decisions?

Ashley Waldrop — Thu, 30 Apr 2026 10:00:37 +0000

In this sneak peek, Ekine Akuiyibo explains how AI is transforming hiring into a new way of thinking, where every task is evaluated for speed, efficiency, and smarter execution. He also shares how AI is helping close the tech talent gap by enabling insurance professionals to handle more technical work without needing to code.

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Closing the Gap, Fixing Pricing, and Facing Catastrophic Risk

Ashley Waldrop — Wed, 29 Apr 2026 10:00:01 +0000

Chris Methven breaks down the three defining challenges in today’s cyber insurance market: a massive protection gap, growing pressure on pricing adequacy, and the looming inevitability of a catastrophic cyber event that could reshape the entire industry. In this sneak peek, check out what Chris Methven, CEO of CyberCube has to say about the industry as he talks with Carrier Management’s Deputy Editor and the Insuring Cyber Podcast host Elizabeth Blosfield.

To view the entire episode, visit https://www.insurancejournal.tv/videos/26534/

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AI Assistants in Insurance: What’s Working, What’s Next, and What’s Holding It Back

Ashley Waldrop — Tue, 28 Apr 2026 10:00:10 +0000

From real-world underwriting and claims use cases to billion-dollar AI strategies at major insurers, this discussion explores how AI assistants are already transforming insurance workflows while highlighting key adoption barriers like system integration and internal buy-in. To watch the AI Assistant Demo Day, visit https://riskyfuture.com/ai-assistants

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Peptides, GLP-1s, and Risk: What Insurers Need to Know Now | IJA Aftershow with Brenda Wells and Students

Ashley Waldrop — Mon, 27 Apr 2026 22:25:04 +0000

Host George Jack and the Director of the Academy of Insurance, Patrick Wraight, talk with Dr. Brenda Wells and her students at East Carolina University about the real-world implications of peptides and GLP-1 inhibitors. Brenda Wells and her students explore the emerging risks, coverage challenges, and what this fast-moving trend means for the future of insurance.

To view the class,From Lab to Liability: Peptides and the Future of Insurance, visit https://www.ijacademy.com/from-lab-to-liability-peptides-and-the-future-of-insurance

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When AI Becomes the Hiring Manager: Risks Every Leader Should Know

Ashley Waldrop — Thu, 23 Apr 2026 10:01:58 +0000

How is AI reshaping hiring—and what risks are emerging? Join Ekine Akuiyibo (COO, Socotra), Madeline Mann (HR Leader & Founder, Self Made Millennial), and Bill Nance (CEO, StrataTech) as they break down the future of AI-driven workforce decisions and what it means for the insurance industry.

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How Are Telematics and AI Tools Driving ROI Beyond Safety for Businesses?

Ashley Waldrop — Thu, 23 Apr 2026 10:00:20 +0000

Telematics and emerging AI tools are boosting ROI not just by reducing accidents through better driver behavior insights, but by delivering organization-wide value through integrated data that improves operations, maintenance, and overall efficiency. Watch this clip with Insurance Journal’s Andrea Wells and Gary Johnson of Motive. To view the entire webinar, visit https://www.insurancejournal.com/research/research/telematics-ai-and-the-future-of-fleet-risk/

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EP. 113: An Inside Look At CyberCube’s Next Chapter

Ashley Waldrop — Wed, 22 Apr 2026 10:00:06 +0000

In this episode of The Insuring Cyber Podcast, Chris Methven talks about recently stepping into his new role as CEO of CyberCube and shares how a major investment is fueling the company’s long-term vision. He unpacks the biggest challenges facing cyber insurers today—from the protection gap to pricing pressures and looming catastrophic risk—while exploring how AI is reshaping the threat landscape. Check it out!

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Quantifying Investment in Brand

Ashley Waldrop — Mon, 20 Apr 2026 10:00:22 +0000

We all love our favorite consumer brands. We feel like they understand us, like good friends. Why? In part because for years they’ve invested in branding targeted to us. Those investments are often difficult to explain to insurance finance pros, as insurance organizations typically grow by buying talent, books of business, and other firms. Insurance industry branding guru Lorraine Jeckells joins us to research she says will tie long-term branding investments to growth—specifically in the insurance industry. That’s just the ammo insurance marketers need, she says. “Share of voice equals share of market. The data is there, but mostly in the B2C world.” While insurance leaders are reassured by ROI showing results of tactical digital marketing campaigns, “on the brand level you’re still see a lot of underinvestment.” Lorraine is incoming chair of the Insurance Marketing & Communications Association, which hosts its annual conference in June. She will unveil the research results at the conference. Lorraine also outlines reasons for young people to join a dynamic industry like insurance. She encourages young professionals to “be brave, even if you doubt yourself. Everyone doubts themselves. It doesn’t matter how senior or impressive they are, they always have the little worry of failure. The difference is doing it anyway.”

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Will Autonomous Trucks Replace Telematics or Just Completely Redefine It?

Ashley Waldrop — Thu, 16 Apr 2026 10:00:25 +0000

While autonomous trucks are advancing, human decision-making still plays a critical role today, meaning telematics won’t disappear but will evolve alongside AI to support safer, smarter fleet operations. Insurance Journal’s Andrea Wells talks with Trent Zempel of TAKKION in this featured clip! To watch the full webinar, visit https://www.insurancejournal.com/research/research/telematics-ai-and-the-future-of-fleet-risk/

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Smarter Claims Start with Better Data, From Risk Prevention to Real-Time Validation

Ashley Waldrop — Tue, 14 Apr 2026 10:00:39 +0000

From helping brokers reduce risk before losses happen to verifying weather-related claims after the fact, data-driven tools are giving insurers a clearer, faster way to manage both prevention … Read More »

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PLRB: What’s Really Driving Claims? Complexity or Cost?

Ashley Waldrop — Fri, 10 Apr 2026 10:00:41 +0000

Are claims getting more complex, or just more expensive? From inflation to AI tools, claims professionals break down why the answer isn’t one or the other, it’s both. … Read More »

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Cyber Attacks Aren’t Only Big Companies. Small Businesses Are the Real Target | Aftershow with Kevin Amrhein

Ashley Waldrop — Thu, 09 Apr 2026 22:40:56 +0000

Most small businesses think they’re too insignificant to be attacked, but in reality they’re often the easiest and most vulnerable targets, making cyber insurance and preparedness more critical than ever. Watch this new episode of the Academy Aftershow with host George Jack and instructor Kevin Amrhein!

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/cyber-no-biz-too-small

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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Are AI Tools Really Helping Drivers Become Safer?

Ashley Waldrop — Thu, 09 Apr 2026 10:00:59 +0000

From smart cameras to real-time driver coaching, insurers like The Hartford are using AI-powered telematics to reduce risky behavior, prevent accidents, and directly improve their bottom line. Watch this clip with Insurance Journal’s Andrea Wells and The Hartford’s David Turner! To view the entire webinar visit https://www.insurancejournal.com/research/research/telematics-ai-and-the-future-of-fleet-risk/

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Claims Chaos: Complexity, Confusion, and Communication Breakdowns

Ashley Waldrop — Wed, 08 Apr 2026 10:00:53 +0000

At the PLRB conference, professionals reveal that rising policy complexity, unclear standards, roof age disputes, and poor communication across stakeholders are driving friction, delays, and even lawsuits throughout the claims process. Claims Journal’s Kelly De La Mora walks the conference to see what these pros have to say!

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WTW’s Dale Porfilio on Legal System Abuse: Key Drivers and Industry Impact

Ashley Waldrop — Tue, 07 Apr 2026 10:00:07 +0000

WTW’s Dale Porfilio defines legal system abuse and examines its impact on liability losses. He also explores key drivers behind rising claims costs—along with potential solutions.

Watch this exclusive interview with Carrier Management’s Allen Laman and WTW’s Dale Porfilio. To view more Carrier Management videos visit https://www.insurancejournal.tv/channels/carrier-management/

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Fun with Financials

Ashley Waldrop — Mon, 06 Apr 2026 10:00:42 +0000

What could an insurance company finance guy bring to the On Point Podcast table? Turns out a lot of insight about the business… And some fun as well. We chat with Rob Looney, Westfield’s CFO. Rob grew up destined to be a numbers whiz—his mom was an insurance exec herself and his dad a banker. He is rooting for his peers around the insurance business to be more strategic, analytical and long-term focused—versus just crunching numbers. Finance professionals “are no longer in silos,” Rob says. “We used to just audit what happened in the past. Now we really require a focus on next year and the year after that.” He says an ideal state is for insurance leaders to be “calling finance before they make a decision… instead of just asking about last year.” Rob sees his leadership role as helping people do their jobs better and faster. “It’s very important to make decisions with sometimes imperfect information and stay calm under pressure,” he says, adding: “I tell people I want to hear about bad news right away. I’m not going to kill the messenger. I learned early on that clarity matters. I cannot possibly micromanage people who work for me, so I need to know what matters and teach them to make decisions and take risks—as long as they can back it with reasoning.”

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The “Additional Insured” Illusion: Why Coverage Isn’t What You Think | IJA Aftershow: BIll Wilson

Ashley Waldrop — Thu, 02 Apr 2026 22:06:29 +0000

Industry experts break down how misunderstood additional insured status, complex policy language, and lack of experience are creating confusion, risk, and costly mistakes across insurance claims and contracts. Watch this episode of the Academy Aftershow as George Jack talks with Patrick Wraight and Bill Wilson about the latest class.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/the-additional-insured-illusion-and-other-feats-of-contractual-risk-transfer-magic

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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What’s Really Breaking Claims? Industry Pros Sound Off from PLRB

Ashley Waldrop — Thu, 02 Apr 2026 10:00:22 +0000

At the PLRB conference, claims professionals reveal the biggest friction points today to Claims Journal’s Kelly De La Mora. Ranging from communication breakdowns and inflated claims to outdated payment systems, they highlight a clear need for transparency, faster digital disbursements, and smarter process modernization.

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AI on Trial: Navigating the New Frontier of Legal E&O and Professional Liability

Ashley Waldrop — Wed, 01 Apr 2026 10:00:00 +0000

The Insuring Cyber Podcast host Elizabeth Blosfield talks with Jencap’s Sean Burke about how generative AI is reshaping the legal landscape, forcing a radical evolution in E&O exposure as firms balance cutting-edge innovation with emerging malpractice risks. To watch the full episode with Sean Burke, and even more insights with Andy Sambandam of Clarip, visit https://www.insurancejournal.tv/videos/26478/

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Fleet risk is changing fast. Are you keeping up? View the On Demand Webinar!

Ashley Waldrop — Thu, 26 Mar 2026 10:00:41 +0000

In this new Insurance Journal + Risky Future event, you’ll get a real look at what’s actually working in fleet safety right now.

Telematics, AI, and the Future of Fleet Risk! Hosted by Andrea Wells, Vice President of Content at Insurance Journal.

Featuring:
• David Turner, AVP of Innovation & Risk Services Data, Technology, and Telematics at The Hartford
• Gary Johnson, Head of Safety and Compliance Strategy at Motive
• Trent Zempel, Senior Director of Corporate Safety at TAKKION

What you’ll learn:
• What telematics is actually delivering today
• How AI is impacting underwriting, claims, and safety
• Where adoption is falling short
• The biggest barriers fleets and insurers are facing
• What the future of fleet risk really looks like

If you’re in insurance, fleet management, or risk… this is one of those conversations you don’t want to miss.

View the on-demand video here: https://www.insurancejournal.com/research/research/telematics-ai-and-the-future-of-fleet-risk/

#Insurance #Telematics #FleetRisk

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EP. 112: Balancing the AI Tightrope of Innovation vs Liability

Ashley Waldrop — Wed, 25 Mar 2026 10:00:53 +0000

In this episode of The Insuring Cyber Podcast, two guests explore how AI is reshaping risk, governance, and liability across industries. Andy Sambandam, founder and CEO of Clarip, shares how insurers can strengthen data governance, improve data quality, and build privacy frameworks that support AI innovation while managing risk. Sean Burke, managing director at Jencap, also breaks down how generative AI is impacting the legal industry, from attorney use cases to evolving professional liability and E&O exposure. Check it out!

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Middle Ground is Collapsing

Ashley Waldrop — Mon, 23 Mar 2026 10:00:19 +0000

After working at carriers for 20 years, strategic consultant Brando Guerrero offers up some strong opinions on the future of insurance distribution. Listen as he dishes out some tough love. Driven by tech and competitive forces, the model is splitting into two very different paths, he says. Path 1 is high-touch, relationship-driven distribution, with independent agents providing consultative advice, deep expertise in complex risks, and higher premiums justified by service and risk selection. Path 2 is low-touch, tech-enabled distribution, with direct-to-consumer platforms, straight-through processing, and volume play with razor-thin margins. “Trying to be both won’t work, Brando argues. “Carriers that try to compete on price and service end up being mediocre at both.” He outlines ways carriers can get out of the middle. Who are the real winners in all of this? Probably MGAs and program administrators, Brando says. “They can bridge both sides with narrow risk classes. Their entire model is built around specialization. They don’t have the legacy problems carriers have. They can gin up capacity and go to the market very fast.” Agents and brokers too must face the music: Specialization is key. “If you’re a generalist agency trying to be everything to everyone, you’re in the same trap as a generalist carrier.” Brando is bullish on the future of the IA channel, especially for more complex risks. “Relationships have become more important. You need a human who understands the risk. AI can’t do that.”

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The Human Edge in Customer Support | IJA Aftershow: George Jack

Ashley Waldrop — Thu, 19 Mar 2026 23:27:44 +0000

In a world of automation, George Jack explains why empathy, active listening, and relentless consistency still define exceptional customer service. Watch this episode with guest host Allen Laman, and George Jack, instructor of the latest IJ Academy class!

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/customer-support-the-continuum-of-service-satisfaction-and-success

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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Beyond the Policy: Building Real Cloud Resilience | Risky Future Event

Ashley Waldrop — Tue, 17 Mar 2026 10:00:48 +0000

Insurance today is proactive risk management, combining security intelligence, real-time monitoring, and rapid notification to minimize business interruption from cloud outages. Watch this clip with Insurance Journal’s Allen Laman as he talks with Si West, Director of Customer Engagement at Resilience about what they are finding thru cyber risk services. To watch the full interview visit https://www.insurancejournal.com/research/research/risky-future-event-protecting-insureds-when-the-cloud-goes-dark/

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Are You Using the Best Search Engine for Insurance Markets?

Ashley Waldrop — Mon, 16 Mar 2026 19:57:18 +0000

MyNewMarkets connects insurance agents with thousands of market providers through a powerful search engine, helping them quickly find the right markets, gain visibility, and grow their business. Check … Read More »

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Inside Today’s Claims Departments: Caseloads, Culture, and Change

Ashley Waldrop — Thu, 12 Mar 2026 10:00:22 +0000

A behind-the-scenes look at how claims organizations are using data, training, and teamwork to balance caseloads, manage rising litigation pressures, and support adjusters in a rapidly evolving claims environment. To watch the full interview with Claims Journal’s Don Jergler and Broadspire’s Rob Evans visit https://www.insurancejournal.tv/videos/26270/

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Cloud Dependency in 2026: Bigger Infrastructure, Bigger Consequences | Risky Future Event

Ashley Waldrop — Tue, 10 Mar 2026 10:00:10 +0000

With continued migration to hyperscale cloud platforms, outages caused by configuration mistakes, system overload, or authentication failures now carry the potential for regional, or even national, business disruption. Watch this clip with Insurance Journal’s Allen Laman as he talks with Oli Thordarson, Founder, President and CEO of Alvaka about the consequences of cloud outages. To watch the full interview visit https://www.insurancejournal.com/research/research/risky-future-event-protecting-insureds-when-the-cloud-goes-dark/

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‘Scrappy’ Learner Champions AI in Claims

Ashley Waldrop — Mon, 09 Mar 2026 10:00:20 +0000

Here’s an engaging chat with Heather Wilson, who challenged herself early to grow in her career—starting with Girl Scout cookie sales in grade school. Then, professional work beginning as a teenager in health care and financial services consulting in Japan and Russia launched a tech career. “I was just mesmerized” by data, she says. “I had a knack for language and…data was a language to me. I had an epiphany, and it was: This is the future. Not just for financial services, but for every industry.” Today, Heather is CEO of CLARA Analytics. The firm provides AI-driven models for carriers and self-insured firms to improve back-to-work and litigation reduction in BI claims. The claims process will improve, she says. Today, the adjuster’s load is very task oriented and administrative. “We will see AI take those over. Then the adjuster can really spend time with the patient and gain trust…” Heather says the insurance business doesn’t get enough credit for adopting change. “I find insurance executives are right there with other industries. They’re in their labs trying new things. All of them are just trying to figure it out, given the environments they’ve inherited…” In the same way she was mentored by teachers and bosses, Heather outlines some advice for young professionals: “You are going to have to do some grunt work and be scrappy at times. Learn the details. Have a work ethic. Be the eager beaver, be a listener and learner. Sign up for more, go the extra mile. Attitude is so worth it.”

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What Is Parametric Insurance and Why Is It Different From Traditional Coverage? | IJA Aftershow: Joe Harrington

Ashley Waldrop — Thu, 05 Mar 2026 22:02:52 +0000

Parametric insurance provides faster financial relief by paying out when predefined events or data triggers occur, expanding risk coverage beyond traditional indemnity-based insurance models. Watch this Aftershow episode as host George Jack talks with Joe Harrington about his latest class on parametric insurance.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/parametric-risk-contracts-not-your-traditional-insurance-product

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

The post What Is Parametric Insurance and Why Is It Different From Traditional Coverage? | IJA Aftershow: Joe Harrington appeared first on Insurance Journal TV.

EP. 06: Making The Most of Technologies And Trends Impacting Adjusters

Ashley Waldrop — Thu, 05 Mar 2026 10:00:43 +0000

Being “really intentional” about ensuring that companies are using artificial intelligence to actually helping adjusters and not hindering their work or replacing them should be the ultimate goal of new technology adoption. That’s according to Rob Evans, director of claim process technology with Broadspire. Evans, who’s been in claims for more than 25 years, spoke about everything from the benefit of litigation prediction models to AI notifications to the retirement cliff to balancing adjuster workloads in the latest podcast episode with Claims Journal’s Don Jergler!

This episode is brought to you by Eagleview. Eagleview offers accurate roof and wall measurements, over 100 property data attributes and high-resolution aerial images to help adjusters process claims accurately and quickly. Learn how Eagleview helps property adjusters reduce cycle times and close more claims by visiting eagleview.com/insurance.

The post EP. 06: Making The Most of Technologies And Trends Impacting Adjusters appeared first on Insurance Journal TV.

AI Is Supercharging Ransomware. Is Cyber Insurance at Risk?

Ashley Waldrop — Wed, 04 Mar 2026 10:00:05 +0000

Beazley’s Head of U.S. Cyber, Melissa Carmichael, breaks down the mounting pressures in the 2026 cyber insurance market and explains how insurers are balancing profitability, coverage, and emerging risk with Insuring Cyber Podcast host Elizabeth Blosfield. To watch the full interview with Melissa, visit https://www.insurancejournal.tv/videos/26356/

The post AI Is Supercharging Ransomware. Is Cyber Insurance at Risk? appeared first on Insurance Journal TV.

What Happens When the Cloud Fails? | Risky Future Event

Ashley Waldrop — Tue, 03 Mar 2026 10:00:55 +0000

Deb Dioguardi, EVP, Professional Lines National Practice Leader at Jencap, talks with Insurance Journal’s Allen Laman about how clients were hit by major outages, and why the ripple effects went far beyond temporary downtime. To watch the full interview from this Risky Future Event on Cyber, visit https://www.insurancejournal.com/research/research/risky-future-event-protecting-insureds-when-the-cloud-goes-dark/

The post What Happens When the Cloud Fails? | Risky Future Event appeared first on Insurance Journal TV.

Put Your Product in Front of Insurance Decision-Makers with Demo Days!

Ashley Waldrop — Thu, 26 Feb 2026 19:36:56 +0000

Ready to showcase your solution to an audience that’s actively looking for innovation? Our Demo Days connect forward-thinking insurance professionals, like carriers, MGAs, agents, claims leaders, and risk managers, with the tools reshaping the industry. Partner with us to demo your product live, highlight real-world use cases, and position your brand as a trusted solution in front of engaged, qualified decision-makers. For more information visit https://riskyfuture.com/demo-days

The post Put Your Product in Front of Insurance Decision-Makers with Demo Days! appeared first on Insurance Journal TV.

Insurance Journal Podcast

Cyber Risk Is No Longer Just an Insurance Problem

Parametric ‘No Longer a Niche Product’

How Nuclear Verdicts, PFAS, and Coverage Scrutiny Are Reshaping Casualty Insurance

Navigating Political Risk in a Fragmented World: What Insurance Professionals Need to Know | IJA Aftershow with Joe Harrington

How Technology Investment Is Reshaping Commercial Insurance

How AI Is Reshaping Insurance Workflows Without Replacing Human Expertise

How Catastrophe Risk Exposure Is Changing Across the Insurance Industry

The CX Advantage: How InsurTech Leaders Are Redefining Customer Experience in 2026

Why AI Is Fueling the Massive Data Center Boom

Preventing Claims from Becoming Nuclear Verdicts

How AI Is Accelerating Cybercrime Risk

Why Understaffed Claims Teams Are Costing Insurers More Than They Think | Fred Fisher and Chantal Roberts

Protecting Workers Starts Before the Accident Happens

Building Loyalty Starts With Listening to Your Team

Closing the Cyber Insurance Gap for SMEs: Simpler Coverage, Smarter Protection

Consulting Critical for Benefit Brokers

AI Is Rewriting Hiring. But Who’s Really Making the Decisions?

Closing the Gap, Fixing Pricing, and Facing Catastrophic Risk

AI Assistants in Insurance: What’s Working, What’s Next, and What’s Holding It Back

Peptides, GLP-1s, and Risk: What Insurers Need to Know Now | IJA Aftershow with Brenda Wells and Students

When AI Becomes the Hiring Manager: Risks Every Leader Should Know

How Are Telematics and AI Tools Driving ROI Beyond Safety for Businesses?

EP. 113: An Inside Look At CyberCube’s Next Chapter

Quantifying Investment in Brand

Will Autonomous Trucks Replace Telematics or Just Completely Redefine It?

Smarter Claims Start with Better Data, From Risk Prevention to Real-Time Validation

PLRB: What’s Really Driving Claims? Complexity or Cost?

Cyber Attacks Aren’t Only Big Companies. Small Businesses Are the Real Target | Aftershow with Kevin Amrhein

Are AI Tools Really Helping Drivers Become Safer?

Claims Chaos: Complexity, Confusion, and Communication Breakdowns

WTW’s Dale Porfilio on Legal System Abuse: Key Drivers and Industry Impact

Fun with Financials

The “Additional Insured” Illusion: Why Coverage Isn’t What You Think | IJA Aftershow: BIll Wilson

What’s Really Breaking Claims? Industry Pros Sound Off from PLRB

AI on Trial: Navigating the New Frontier of Legal E&O and Professional Liability

SPONSORED: What Are The Hidden Challenges in Claims Handling Today?

Fleet risk is changing fast. Are you keeping up? View the On Demand Webinar!

EP. 112: Balancing the AI Tightrope of Innovation vs Liability

Middle Ground is Collapsing

The Human Edge in Customer Support | IJA Aftershow: George Jack

Beyond the Policy: Building Real Cloud Resilience | Risky Future Event

Are You Using the Best Search Engine for Insurance Markets?

Inside Today’s Claims Departments: Caseloads, Culture, and Change

Cloud Dependency in 2026: Bigger Infrastructure, Bigger Consequences | Risky Future Event

‘Scrappy’ Learner Champions AI in Claims

What Is Parametric Insurance and Why Is It Different From Traditional Coverage? | IJA Aftershow: Joe Harrington

EP. 06: Making The Most of Technologies And Trends Impacting Adjusters

AI Is Supercharging Ransomware. Is Cyber Insurance at Risk?

What Happens When the Cloud Fails? | Risky Future Event

Put Your Product in Front of Insurance Decision-Makers with Demo Days!