Run Time: 23:35
May 7, 2026 in Academy of Insurance
Why Understaffed Claims Teams Are Costing Insurers More Than They Think | Fred Fisher and Chantal Roberts
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A candid Insurance Journal Academy after show explores how poor claims staffing, lack of training, and corporate cost-cutting are driving burnout, litigation, customer frustration, and ultimately higher losses for insurance carriers. Check out this aftershow with host George Jack, Director of Education Patrick Wraight, and instructors Fred Fisher and Chantal Roberts!
To view the class discussed in this aftershow, visit https://www.insurancejournal.com/research/research/the-roi-of-claims-staffing/
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