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Florida’s New Insurance Consumer Advocate Investigating Michael Claims Delays

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Florida's new Insurance Consumer Advocate Tasha Carter has been busy since taking office August 1. With more than 12,000 Hurricane Michael claims still open, according to the Florida Office of Insurance Regulation, one of Carter's top priorities has been to investigate the reason for the open claims from the devastating Category 5 storm and how the recovery process can be improved going forward.

Carter, who has been with the Florida Department of Financial Services for 17 years, said in her new role she is looking at opportunities to advocate on behalf of all insurance consumers.
Carter spoke with Insurance Journal about her priorities, what she thinks the insurance industry could do better when it comes to working with their policyholders, and opportunities for the industry and her office to work together.

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