Text-Mining, Drug-Impaired Driving & Auto Insurance Severity: Milliman Analysis

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There is valuable information hidden in the notes of auto insurance claims adjusters that isn't being captured in carrier's data systems, according Milliman's Philip Borba, an expert in mining the possibilities of unstructured data. In this interview, he discusses a recent analysis of narrative information related to nearly 7,000 auto accidents, which revealed a statistically significant link between driver drug use and the severity of accidents.

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