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On this episode of The Insuring Cyber Podcast, Alena Kharkavets – North American head of claims for WTW’s insurance consulting and technology business – joined to discuss the shift from AI assistants that handle day-to-day, simple tasks, to fully fledged AI actuaries and agents that are planning, decision-making and executing higher level tasks. WTW is a global advisory, broking and solutions company. Alena spoke about how this tech is being used at WTW and AI’s evolution overall in insurance, particularly claims, as well as some of the challenges that still exist. Check it out!