Run Time: 26:51
in On Point, Podcasts

Decades of Tech Leadership for Agents

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Jim Rogers has a gift. And the insurance industry is the recipient. Jim talks in simple, clear English about technology roadblocks and improvements for business leaders at The Hartford, his peers at other carriers, tech vendors, and independent agents. He has led the independent agency channel through multiple changes. In fact, change management is Jim’s super power. Today, agents are facing another workflow crunch, and that is carriers’ switching on multifactor authentication (MFA) to access their systems. With some exceptions, it doesn’t appear to be rolling out consistently or smoothly. Listen as Jim outlines some best practices he implemented at The Hartford. He also touches on ID Federation, an industry effort he leads that solves MFA before it even becomes an issue.

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