Run Time: 22:14
March 19, 2026 in Academy of Insurance
The Human Edge in Customer Support | IJA Aftershow: George Jack
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In a world of automation, George Jack explains why empathy, active listening, and relentless consistency still define exceptional customer service. Watch this episode with guest host Allen Laman and instructor of the latest IJ Academy class!
Watch the full Academy of Insurance class that's discussed in the aftershow: https://www.ijacademy.com/customer-support-the-continuum-of-service-satisfaction-and-success
Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships
