Run Time: 20:07
October 2, 2025 in Academy of Insurance
Customer Support and Human Connection | IJA Aftershow: George Jack
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In this special Academy of Insurance Aftershow with Patrick Wraight, George Jack switches roles from host to instructor, sharing insights from his class on customer support! He emphasizes the irreplaceable value of human connection, active listening, and empathy in building stronger customer relationships - lessons no chatbot can replicate.
Watch the full Academy of Insurance class that's discussed in the aftershow: https://www.ijacademy.com/customer-support-the-continuum-of-service-satisfaction-and-success
Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships
