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How Agencies View Change Management, Operating Procedures

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Agency managers tend to have a rosier view of agency operations than their employees do, according to a survey that also suggests this gap and an agency's attention to standard operating procedures could raise errors and omissions issues. The Insurance Operations Best Practices Survey was conducted jointly by ReSourcePro Analytics and Insurance Journal. In this podcast, ReSourcePro's Dan Epstein and Patrick Armstrong discuss the results and implications with Insurance Journal's Andy Simpson.

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