How Agencies View Change Management, Operating Procedures

(No Ratings Yet)

Loading...

5113 views

---

---

Agency managers tend to have a rosier view of agency operations than their employees do, according to a survey that also suggests this gap and an agency's attention to standard operating procedures could raise errors and omissions issues. The Insurance Operations Best Practices Survey was conducted jointly by ReSourcePro Analytics and Insurance Journal. In this podcast, ReSourcePro's Dan Epstein and Patrick Armstrong discuss the results and implications with Insurance Journal's Andy Simpson.

Other videos you might like:

• EP. 46: Deeper Roots: How the Latino Community Is Strengthening the Cyber Insurance Workforce
• EP. 43: Part 1 – How Should Insurers Be Thinking About Digital Privacy Post-Roe v. Wade?
• EP. 42: Inside Out: How Exit Crime, Insider Threats Are Creating Challenges for Insurers
• EP. 31: More Than a Conversation: Cyber, Insurance Pros Say Building Diversity Means Taking Action