Run Time: 20:19
April 15, 2013 in On Point
Project CAP: Update on Major Industry Initiative
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Listen to this podcast as Chip Bacciocco, new CEO of Project CAP, talks openly about some lessons learned with introducing an agent-consumer quoting portal as well as the renewed commitment to making this initiative a reality. Chip has a strong background in technology and agency production--and still holds his insurance license. It is important for independent agents to provide a "richer customer experience," he says. He takes the role CAP is expected to play in empowering agents and insuring future success seriously. According to Chip, "CAP is not a complete answer." Rather, he sees CAP working with many industry partners to provide a comprehensive offering of valued services to consumers.
