Cat Field Claims Manager Describes Joplin Firsthand

Dean Welton, a catastrophe claims field manager with American Family born and raised in Southern Missouri, describes the scene after the Joplin tornado and the logistical planning needed to handle a large scale disaster.

Other videos you might like:

• New Twist on Catastrophe Response
• EP. 17: Leading by Example: How Insurers Can Manage Cyber Risk Within Their Own Operations
• SPONSORED: The Risk Gap: Why Every Business Needs A Pre-Loss Policy
• From Sticky Notes and Coffee Stains to Digital Claim Files