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The Best Practices of Today’s Agencies

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Since 1993, the Independent Insurance Agents & Brokers of America (Big "I") and Reagan Consulting have teamed up to investigate why some independent agencies do better than others even in challenging market conditions. The Best Practices Study has grown to become an industry standard for performance benchmarks in revenue and expense growth, profitability, employee productivity and other important measures. In this podcast, Insurance Journal's Andrea Ortega-Wells talks with Madelyn Flannagan, vice president of agent development, research and education for the Big "I," and Shirley Lukens, senior vice president at Reagan Consulting and lead consultant, about the history of the study, what growth strategies top performing agencies use in today's market, and what tools agencies might use to improve their own results in the future.

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