Run Time: 12:17
New Zealand’s Massive Earthquakes Result in Catastrophe Loss Handling Lessons


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As recent events have shown, massive natural catastrophes create havoc on societies the world over. Earthquakes in Japan, South America, and New Zealand demonstrate the need for meaningful interaction and prompt resolution of the resulting claims. In an interview with Claims Journal's Denise Johnson, Lance Dixon, chief operating officer of the New Zealand Earthquake Commission, discusses lessons learned from the Canterbury and Christchurch earthquakes that generated over 500,000 claims.