Run Time: 23:49
Are Your Customers Accepting the ‘Best of the Worst?’
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In this On Point podcast, Peter and Rick talk with long-time agent and friend Michael Weinberg, Managing Director at Gateway Insurance based in southern Florida. Michael has been an innovator and leader both locally and nationally--and engages in a frank discussion on how his agency has been affected by the long soft market and the economic downturn. Gateway has adjusted to the current environment and has positioned itself with an aggressive growth strategy. Too often, Michael says, "Customers are forced to accept the best of the worst"--and he wants to ensure that isn't the case with Gateway's customers. Listen as Michael shares some unique initiatives his firm has implemented to make sure customers really do get VIP service.
