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Game-Changing Developments Challenge Agents

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The rise of the virtual consumer. The massive growth of social media. The unending expansion of direct-written insurance products. All are among the potential challenges to insurance agents profits as carriers re-evaluate their distribution models. Rebecca Amoroso, leader of the insurance practice at Deloitte, says those are just some of the "game-changing developments" reshaping the landscape of the insurance industry as a whole. In this podcast, she tells Insurance Journal East Editor Ken St. Onge about what that means for agents, and how they can avoid getting trapped by those challenges.

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