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In this episode of On Point, Peter and Rick talk with Doug Johnston, VP Partner Relations & Product Innovation for Applied Systems. Johnston has been a strong advocate for the independent agency system for more than 30 years. He is known as a strategic thinker and thought leader. Peter and Rick enjoyed listening to Doug as he talked about his views on social media, mobile computing and the "cloud." Doug drove home a key point: As cool as all the new technology is, Doug is a firm believer that regardless of technological tools made available, they must help an agency or broker achieve their basic business goals.