Harleysville Turns A Corner

Six years ago, things didn't look too rosy for Pennsylvania's Harleysville Insurance. It was coming out of the worst-performing year in its history, and the super-regional sized carrier was in big need of a change. That's when new CEO Michael Browne stepped in and oversaw one of the more impressive turnaround's in recent insurance corporate history — culminating earlier this year as A.M. Best upgraded Harleysville to an "A" rating. How did he do it? A company-wide shift in how Harleysville approaches its business, Browne tells Insurance Journal's Ken St. Onge.

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