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Managing an Agency in a Troubled Economy, Priority No. 1: Customer Retention

In this economy, agents must be looking at how they are managing their agencies, but what should be the top priority? Insurance Journal's Andy Simpson asked Juan Andrade, executive vice-president for sales and distribution at The Hartford, where he also oversees the agency management consulting arm, Business Management Group. This is part 1 of a 3 part series with Andrade.

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