Run Time: 3:42

Managing an Agency in a Troubled Economy, Priority No. 1: Customer Retention

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In this economy, agents must be looking at how they are managing their agencies, but what should be the top priority? Insurance Journal's Andy Simpson asked Juan Andrade, executive vice-president for sales and distribution at The Hartford, where he also oversees the agency management consulting arm, Business Management Group. This is part 1 of a 3 part series with Andrade.

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