Run Time: 28:37
in On Point

Your Customers Deserve Better

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A key strength of the independent agent and broker system is the current customer base. Each agency has hundreds or thousands of clients on the books. Maybe it's time to look at this situation from a different perspective. For the vast majority of personal and small commercial lines customers, what is the experience and level of engagement they truly have with their agencies? And what needs to happen in the future for agents to retain and grow the current book? Chris Burand offers strong opinions on these topics. This podcast likely will cause you to question, challenge and change your agency's process for renewals.

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