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How Travelers’ is Addressing the Chronic Pain, Opioid Addiction Crisis

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Chronic pain is becoming a chronic problem for the workers' compensation market, according to Richard Ives, vice president of claims for Travelers. That's why the company recently introduced a new predictive model to help identify which claims could lead to increased workers' comp costs because of chronic pain. In this video, Ives discusses how its new Early Severity Predictor tool works and how the insurer hopes use it to address the chronic pain and opioid crisis facing the U.S.

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