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Diversity: Challenges and Opportunities

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Meeting the unique needs of diverse populations continues to challenge our industry. Understanding diversity -- the issues, the challenges and the opportunities is a high priority for IIABA and its Diversity Task Force. In this podcast, independent agent Juan Padron outlines diversity in its broadest sense and provides a comprehensive overview of the topic.

Juan also covers the actions both carriers and agents must take to turn challenges into opportunities. For example, he shares his own experience living in an area of Texas that is predominately Hispanic. "To properly serve this population we need to do more than have bilingual policy language," Juan says. Diverse consumers have different coverage needs, he adds. Also, traditional underwriting doesn't accurately evaluate the variations among populations. This is a timely topic and we think listeners will appreciate Juan's overview.

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