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Cleaning Up the Victorian Pipeline

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A.M. Best gave Lloyd's an A rating in August. Lloyd's writes $9 billion in business in the United States, with half of the business being surplus lines (making it the second-largest writer of surplus lines in the U.S.). The company's goal is to "take it slow and sure" with improvements, and a key phrase among management is "business process reform." Wendy says the company needs to improve services in policy issuance in particular. As she puts it, a chief goal is to "clean up the victorian pipeline".

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