Eliminating Dark Events in Claims Processes

(+11 rating, 3 votes)

Loading...

3665 views

---

---

Dark events, according to Michael Cupps, senior vice president of OpenConnect, a workforce intelligence and business process analytics software and service provider, are discrete actions that occur in the processing of a claim that remain undetected. He explains that by using analytics to uncover these actions, an insurer can identify areas of lost productivity and work to streamline the claims process.

Other videos you might like:

• EP.25: These Women Are Fighting Cyber Crime and Cybersecurity’s Gender Divide
• EP.24: Are Public, Private Partnerships the Answer to Cybersecurity’s Risk Management Problem?
• EP.9: Memory Lane: Returning to the Early Days of Cyber Coverage
• EP. 4: What Cyber Insurers Should Know About the Federal Ransomware Advisories