Claims Journal
Run Time: 5:24
in Claims

Eliminating Dark Events in Claims Processes

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Dark events, according to Michael Cupps, senior vice president of OpenConnect, a workforce intelligence and business process analytics software and service provider, are discrete actions that occur in the processing of a claim that remain undetected. He explains that by using analytics to uncover these actions, an insurer can identify areas of lost productivity and work to streamline the claims process.

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