Claims Journal
Run Time: 5:24
in Claims

Eliminating Dark Events in Claims Processes

1 Star2 Stars (+11 rating, 3 votes)


Dark events, according to Michael Cupps, senior vice president of OpenConnect, a workforce intelligence and business process analytics software and service provider, are discrete actions that occur in the processing of a claim that remain undetected. He explains that by using analytics to uncover these actions, an insurer can identify areas of lost productivity and work to streamline the claims process.

Other videos you might like: