Claims Journal
Run Time: 2:51
in Claims, Editors' Featured

Technology and Empathy Invaluable to Claims Handling

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According to Glenn Sladek, liability supervisor at Foremost Insurance, technology has impacted claims handling by improving efficiency and customer service. The 24 year claims veteran also explained why empathy is an important aspect of handling claims, in this interview with Claims Journal's Denise Johnson at the Foremost Claims Learning Lab in Caledonia, Michigan.

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