Claims Journal
Run Time: 8:42
in Claims, Podcasts

Transitioning From Claims Handling to Claims Management

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It's important to know the insurer's mission and how a specific job function supports company objectives, said Marty Frappolli, senior director of Knowledge Resources at The Institutes. During an interview with Claims Journal, on transition from claims handling to claims management, he emphasized the value of working as a team with the insured, agent and underwriter and described some educational opportunities offered by his organization.

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