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How Obamacare Has Changed Agents’ Businesses—and the Navigator Problem

A fair number of independent agents and brokers, even though property/casualty may be their central focus, do get involved in employee benefits, and have to help their customers navigate the issues there. How overall has the Affordable Care Act changed the landscape for these brokers? Have they had to change their business models or practices? Bob Rusbuldt, CEO and president, the Independent Insurance Agents and Brokers of America, says his group's members look at the change from two perspectives: as providers and consumers. He also discusses why Big "I" supports states' efforts to regulate health navigators created by the Affordable Care Act.

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