The Do’s and Don’ts of Claim File Documentation

In a video interview with Claims Journal during the Combined Claims Conference, Ken Oswald, a California-based insurance consultant and expert witness, explains why claim file documentation is vital to the completion of a reasonable investigation. He describes the key points an investigation should cover and common mistakes he encounters in bad faith cases.

Other videos you might like:

• EP. 7: New Year, New Threats? Cyber Pros Say Attacks Will Continue to Increase in 2021
• EP. 2: Forget the Stars, Insurers are Shooting for the Cloud
• From Sticky Notes and Coffee Stains to Digital Claim Files
• Bull’s Eye on the Adjuster: Keodalah and Adjuster Bad Faith