Run Time: 26:03
April 28, 2014 in On Point
Electronic Policy Delivery: A Game Changer
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In the effort to continue to cut costs in the independent agency system, the electronic delivery of insurance policies policy recently has become a hot topic. Who better to help unravel all the issues around this development than the chair of IIABA's Agents Council for Technology workgroup that was formed to recommend best practices. In this informative podcast, Susan LaBarre, the Director of Agency Automation & Quoting, Customer Experience at Liberty Mutual, discusses how electronic policy delivery can heighten efficiency for agents and carriers as well as improve customer experience. She provides helpful guidance to both agencies and carriers as they make the transition to electronic delivery. "The time is now to prepare for this inevitable evolution and turn it into a competitive differentiator," Susan says.
