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in On Point

Agents & Carriers Preparing for 7 Trends in 2014

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In this first podcast of 2014 we thought it would be interesting to catch up with Judy DeLaRosa who, in addition to her role at Chubb, chairs the Big I's Agents Council for Technology (ACT) Strategic Future Issues Workgroup. Her group has identified seven trends that are and will continue to have a significant impact on the insurance industry. Listen as Judy not only identifies the trends but also speaks to how we can respond with specific industry actions. Most exciting under way now: ACT is mapping those trends to the lifecycle of an insurance customer journey to identify specific needs and opportunities.

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