Run Time: 27:58
in On Point

Managing Generations

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It is no longer your father's agency..." According to independent agent Ashley Whitney, manager of Harbor/Brenn Insurance Agencies, she is faced with new complexities and challenges introduced by multiple generations working in her firm. She also is dealing with technology that is facilitating new work models with which her dad didn't have to deal when he ran the firm. For example, Ashley discusses the potential for older employees to resent younger workers who take advantage of technology to work from home. Without pointing fingers or mentioning right vs. wrong approaches, Ashley provides insight into how, where and when work is done and how she and her agency staff are working through these issues.

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