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Run Time: 24:44
in On Point

Be Really Good at What You Do

Our discussion with independent agency principal Spencer Houldin starts out with his rejection of the one of the conclusions of the recently released McKinsey report that says, "The era of the independent agent is coming to an end." Spencer has a unique perspective: He runs a successful agency with a strong niche in affluent personal lines and is on the executive committee of IIABA. From personal experience, he knows that agents who focus on the customer experience, take advantage on new technology, and not only know what they are good at but do it really well, have a bright future. Spencer offers sage advice and some excellent insight into the challenges but also the opportunities he sees for the Independent Agency System.

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