New Features Add Complexities to Windshield Glass Claims

Robert Rosenfield, CEO of JN Phillips Auto Glass and founder of Windshield Centers, explains that added features in windshields can impact carriers' auto glass programs. From rain sensors to acoustic features, adjusters need to determine the correct make and model of a vehicle along with the correct windshield features in resolving glass claims.

Other videos you might like:

• EP. 18: What Insurers Should Know as Ransomware Takes Center Stage
• EP. 14: How 3D Technology is Deepening Claims Efficiency in Insurance
• EP. 12: Social Engineering Risks Rising, but Cyber Coverage Still Lacks
• Bull’s Eye on the Adjuster: Keodalah and Adjuster Bad Faith