In this podcast, Jeff Yates with IIABA's Agents Council for Technology updates us on several initiatives that are improving the consumer experience in the Independent Agency System. Real Time, ID Federation, eSignatures, and mobile technology all remain key initiatives for ACT
. Yet, Jeff thinks that perhaps ACT's role in promoting transformational leadership in our distribution channel is most important. "The rapid rate of cultural change being fueled by new technologies presents many challenges but also many opportunities for independent agents," says Jeff. He feels that in 2013 ACT can play an important role in fostering an industry awareness as well as a culture receptive and responsive to change.