In this fast paced world and rapidly evolving technology does it make sense (or who has the time) to answer the phone in person?
According to Andy Thompson, Owner of The Thompson Group
, yes it does make sense. His agency takes time to answer the phone because it makes good business sense and is consistent with his firm's philosophy of offering "1950s service with a 21st century attitude." Of course, the agency writes a blog and uses Twitter, Facebook and YouTube. But listen as Andy discusses how he has successfully integrated the old with the new to provide a unique sales and service experience for his customers.