Shelter Cat Team Adjuster’s Role in Joplin Claim Handling

As part of Shelter Insurance Company's catastrophe response team, Steve Keeney worked 12 hour days for seven months handling tornado-related damage claims in Joplin, Mo. He discusses what it was like in the days after the deadly tornado struck.

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• Cat Field Claims Manager Describes Joplin Firsthand
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• Shelter’s Physical Damage Trainer Lends a hand in Joplin
• Insurer Response in the Wake of the Joplin Tornado