Shirley Lukens, principal of Reagan Consulting
knows a thing or two about agency best practices. She helped launch the first Best Practices study back in 1992 and has been the steward of the program ever since. Listen in as Lukens talks with Peter Van Aartrijk and Rick Morgan about the program and the common traits that distinguish some of our industry's best performers. For example, Lukens talks about the interplay between growth and profitability as it relates to agency value and how Best Practice agents are investing in their firms and are focused on growth.