Agency Management Done Right, Episode 2: Social Media

Engle Martin & Associates is an independent adjusting firm providing claims services to the insurance industry. In this interview with Claims Journal, Susan Froman, Engle Martin’s Director of Sales, discusses the growth of the company and providing service to their clients when they need it most.

Too often agency principals find themselves facing a forced sale as a result of not having a proper perpetuation plan. In this podcast, MarshBerry president John Wepler discusses the many difficult and “uncomfortable” decisions required of an owner seeking to properly–and profitably–perpetuate the firm. Listen to this frank conversation as John offers some good news: [...]

Moving companies face a number of exposures in their daily operations, including workers compensation, cargo, fleet and general liability. Priority Moving in San Diego, Calif. is no exception. A Wheaton Van Lines agent, Priority Moving has created a series of internal procedures, reinforced by a strong employee screening process and training program. Analytics software [...]

Stroz Friedberg is a consulting firm that does computer forensics, mobile phone forensics, electronic discovery and cyber crime response, operating at the intersection of law, technology and behavioral sciences. David Garrett, managing director of Stroz Friedberg’s San Francisco office, explains why clients may or may not have cyber risk insurance, whether those that have the [...]

Kentucky Insurance Commissioner Sharon Clark believes that despite the recent government bail-out of AIG, insurance companies and consumers will weather the storm. Above all, Clark feels states should have final say in individual regulatory functions. In contrast, Clark says the insurance department’s fraud unit cooperates effectively with the federal government on investigative efforts through [...]

As senior vice president of technology and privacy at Hiscox, Jim Whetstone is focused on data and privacy-related issues. In this recent interview with Insurance Journal’s Andrew Simpson, Whetstone discusses how privacy breaches occur and if there is any typical scenario.
Watch the second video in this series: Insurance Steps in When Privacy is Breached
Listen [...]