Mass. Commissioner Burnes: Effect of Managed Competition on Mass. Agents

Massachusetts regulator Nonnie Burnes discusses how agents might benefit from the state’s historic deregulation of its auto insurance system in this excerpt from an exclusive interview, part of The Commissioner series.

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  1. Mike

    November 6, 2007 at 2:58 pm

    Wow, thanks for flipping our system up side down. As a smaller agency, this is a great opportunity for me to rob Peter to pay Paul.

    We have no one moving to MA and we will need to split up our auto book to make sure that we don’t lose any customers. Smaller books means less leverage for agents. Less leverage means less service. Businesses compete on three levels; service, price & quality. Our carriers all have quality products & price was mandated by the state. Agencies were able to compete through their service to their customers and community.

    Full service will now be a thing of the past. Be ready to quote, quote, quote. Everyone will be shopping.

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