Run Time: 3:23
Social Media’s Impact on Claims
Social media has benefits for the industry, said Steve Robson, former head of claims at Brit Insurance. He explained that it aids in showing the good the industry does. Ed Quinn, Jr., president and CEO of Rockville Risk Management Associates, said that social media can have a negative impact after an event that leads to a claim. Watch as they explain their views in this interview with Claims Journal's Denise Johnson.