Recently, independent agency principal Jay Byrnes volunteered to chair the Agents Council on Technology
(ACT), part of IIABA. On the second half of this podcast Jay outlines his vision for ACT. Specifically, the work being done on privacy and security and the recently released security "pocket guide" provides agents with valuable tools, Jay says. The Strategic Future Issues Workgroup is an important initiative in helping agents and brokers understand and adopt new technologies, he adds.
But first, Jay relays some valuable insights on his firm's experience with instant quoting and an online service center. While many consumers start their insurance buying journey online, they typically complete the journey visiting or speaking with an agent, he says. Jay's comments will be of interest to any agency thinking about providing online services.