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December 15, 2014 in Carrier Management
Top P/C Carriers Make Cultural Commitments to Agents, Exec Says
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As part of a joint annual survey of agents being conducted Deep Customer Connections and Wells Media Group, DCC is asking agents questions about the strength of carrier technology to support them at key points in the customer life cycle. But DCC CEO Nort Salz already has some clues about how the best carriers are doing in terms of technology and other relationship factors based on his firm's usual consulting work on behalf of individual carriers. Culture is key, he says.
