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How Deep Customer Connections Gauges Carrier Relationships with Agents
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Nort Salz, president and CEO of Deep Customer Connections, explained the history of his firm's consulting services for carriers who are seeking to improve their relationships with agents during this interview with Carrier Management at the PCI annual meeting in October last year. A ranking of carriers based on 11 key metrics that important to agents is set to be published in January, but the agent surveys are not conducted for the sake of the rankings, Salz reveals. Instead, they are a byproduct of work his firm does for individual carrier clients.
