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Run Time: 27:53
in On Point

Real Time Survey Results: Good Growth & Focus on Customer

Independent agents have spoken—the results of the 2013 Real Time Survey are in. And according to agents Joyce Sigler and Stu Durland, Co-Chairs of the industry's Real Time/Download Campaign, the survey confirms what they already knew: Real Time workflows increase efficiency and save agencies time. But the workflows have shifted to not just being about agency-carrier efficiencies; they also are being used to provide better customer service—a very exciting trend, say the agents. This is a strong indication that Real Time is maturing and becoming firmly entrenched as a best practice in many agencies. Listen to this podcast and hear these two experienced and knowledgeable agents share not only their interoperation of the survey but also their own real-life experiences with Real Time and the benefits it has provided their firms.

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