Claims Journal Home Page
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Growing an Independent Adjusting Firm
Gregory M. Church, chief executive officer and owner of Church & Co., LLC, talks with Claims Journal and describes how he expanded the independent adjusting firm from a single room in his house to a national operation; as well as the important roles marketing, customer service, and adaptability have in running a successful business.
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Farmers’ Quinn Discusses the Role of Social Media in Disaster Communication
Paul Quinn, assistant vice president of Claims Communications for Farmers Insurance discusses the development of the company’s catastrophe response playbook, social media’s impact on claims communications during a catastrophe and the importance of education in disaster preparedness.
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Predictive Analytics & Modeling for Casualty Claims
Bill Garvey of Eastern Shore Consulting and Stephen Applebaum, Senior Analyst, Property & Casualty Insurance Practice for Aite Group discuss predictive analytics for Casualty Claims. Applebaum sheds light on what’s really happening in the industry, the potential for this science on bodily injury claims, and where he thinks the industry will be in the [...]
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Investigating Slip and Falls and Trip and Falls
In this month’s Forensic Guide podcast, Tom Parco, western region property division manager and architect for Rimkus Consulting Group, discusses what’s involved in the forensic investigation of slip and falls and trip and falls.
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The Impact of Social Media on EPLI Loss Trends
Cathy Padalino, vice president and EPL Product Manager for Chubb, discusses employment practices liability insurance loss trends and the impact of social media on EPLI claims with Claims Journal and Insurance Journal at this years PLUS conference in San Diego.
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The Scope of Intellectual Property
Robert Fletcher, president of the Intellectual Property Services Corp., explains a business’s IP, how it is valued, and the costs associated with litigating IP claims, in this interview with Claims Journal and Insurance Journal at this years PLUS conference in San Diego.
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The Role of Appliances in Residential House Fires
Though the risk of a house fire as a result of a defective appliance has gone down through the years, appliances should still be examined as a potential ignition source says John Mulcahy, a forensic electrical engineer with NEFCO. In an interview with Claims Journal, Mulcahy describes common electrical components in appliances, their hazards and [...]
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Aerial Imagery: Latest Tool in Disaster Recovery
Using technology previously only available to the military, ASSIST-U.S. specializes in aerial imagery and analysis, offering insurers an opportunity to respond to disaster claims hours after a natural catastrophe. In this interview with Claims Journal, Bruce Seibert, the company founder, explains how aerial imagery benefits insurers during a weather-related catastrophe, like the Joplin tornado. Imagery [...]
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The Effect of Medicare Legislation on General Liability Claims
In this episode of Claims Beat with Bill Garvey, Mathew Ashley, vice president of Claims for Claims Management and Consulting Inc., chats about the effect Medicare legislation has had on general liability claims. Mathew discusses Section 111 of the Medicare Act, its reporting requirements for eligible recipients, the deadline for reporting and how the [...]
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Managing Stress in the Workplace
At the recent PLRB conference in Nashville, Tennessee, Dr. David Price, forensic clinical psychologist and neuropsychologist, discussed managing stress in the workplace. In an interview with Claims Journal’s Denise Johnson, Dr. Price details how stress manifests itself and provides ways to overcome stressful situations.
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Claim System Implementation: What to Expect and How to Prepare for it
In this episode of Claims Beat, Bill Garvey of Eastern Shore Consulting talks with George Grieve, CEO of CastleBay Consulting, and discusses the nuts and bolts of Claim System implementation from how to resource the project to rolling out the new solution. CastleBay Consulting is in its 14th year of business. They specialize [...]
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A Hidden Aftermath of Katrina: Cost Containment of the litigation following the Louisiana Hurricanes
In the second episode of Claims Beat, Bill Garvey of Eastern Shore Consulting talks with Claim/Litigation Management Professional Suzanne Ganier about litigation cost containment practices she instituted for Louisiana Citizens Property Insurance Corporation following Katrina and other storms. Suzanne is an experienced attorney and litigation management professional with over 15 years in the property [...]
Featured
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Lobbyist Norwood Looks Ahead to 2012 in Legislature
John Norwood, principal of Norwood & Associates, has a career in political work dating back to the early 1980s, and he’s one of the state’s best known lobbyists in the insurance and financial services sectors. Norwood talked about workers’ compensation, and other legislation and regulation matters that the insurance industry will face in 2012, including [...]
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Norwood on Workers’ Comp
John, principal of Norwood & Associates, has been an lobbyist for insurance and financial services sectors across several decades. Norwood offered a focused looking at the all-important workers’ compensation issue, and he gave his thoughts on health insurance exchanges. In fact, Norwood forecast that 2012 will rank as an important one when it comes to [...]
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Lobbyist Norwood Analyzes Consumer Watchdog Legislation
John Norwood is one of California’s best known legislative advocates for the insurance and financial services sectors. Norwood spoke to the Insurance Journal about legislation and regulation, including a proposal by a consumer advocacy group that would establish prior approval for healthcare insurance and would make major changes to auto insurance and homeowners insurance in [...]
Popular
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Entrepreneurial Technologists
This year the Entrepreneurial Insurance Alliance (EIA), sponsored by MarketScout, named Vertafore and Risk Metrics, as winners of it 2011 Entrepreneurial Award in technology. Vertafore’s WorkSmart and Risk Metrics’ Insurance 360 technology products received recognition from the EIA as being some of the industry’s most innovative concepts in technology. Each year, the EIA receives hundreds [...]
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How Insurance Distribution Is Changing
Retail and wholesale brokers face the challenge —and opportunity— of redefining their relationships and value proposition in today’s changing insurance distribution world, according to Glenn Hargrove, president, MarketScout Wholesale, Dallas, Tex. In this interview from the recent Western Insurance Agents Association’s Insurance Industry Roundtable in California, Hargrove outlines the value proposition of agents and brokers [...]
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Interesting Times in Medical Liability
The medical liability market continues to perform well even as the nation struggles to implement health care reform. Robert Allen, senior vice presidents at Torus Insurance, says many health care institutions are implementing new strategies to be successful in today’s health care reform world. In this interview with Insurance Journal’s Andrea Ortega-Wells from the annual [...]
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Pat Ryan Asks, ‘Are You Happy?’
Patrick Ryan is an innovator who sees opportunity. And it was opportunity that drove him to launch Ryan Specialty Group in early 2010. Success lies in hiring “good people,” Ryan says. In this interview from the annual National Association of Surplus Lines Offices (NAPSLO) annual convention in San Diego, Ryan says his newest venture gave [...]
Random
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Jack Graham, ICAT Managers/Jeffrey Lejfer, XL Programs / NAPSLO 2003 Annual
Interview with ICAT Managers CEO, Jack Graham, and XL Programs CEO, Jeffrey Lejfer, at the
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Agent-Customer Conversations Offer P/C Insurers New Insight into Sales Process
Simulating conversations between an insurance agent and a customer during the selling process seems to be providing property/casualty insurers with a more in-depth understanding of successful, and perhaps not so successful communications strategies. In this interview with Insurance Journal’s Andrea Ortega-Wells, Bronwen Clark, qualitative manager for CMI, an Atlanta-based marketing research organization, discusses CMI’s own [...]
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Paper-free Simplicity
Tapco Underwriters has nearly 10 years of paper-free operations under its belt. In this interview from the recent NAPSLO Annual Convention in SanDiego, Tap Johnson, Tapco Underwriter’s president, discusses the value of being a paperless organization, the challenge of overcoming human resistance, and how the transition helped him better serve his retail agent customers.
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Soft Market Is Finally Ending, Really, Says SNL Financial
Could the long soft market really be over? Several recent reports concluded it is not over. But now Virginia-based SNL Financial might be the first to conclude otherwise. SNL says fourth quarter reports show that the market is indeed hardening and it has the numbers from 2,500 carriers to prove it. Insurance Journal’s Andy Simpson [...]
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